Focus On

Cognizant’s Satisfaction Model
Cognizant recently topped the customer satisfaction and recommendation rankings in the four-country region (Finland, Norway, Denmark, Sweden) in KPMG’s Outsourcing 2012 study of service provider performance in the Nordic region. sourcingfocus.com spoke to Jayajyoti Sengupta, Cognizant's Country Manager for the Nordics to find out about how Cognizant ensure customer satisfaction.
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Leading the implementation and evolution of cloud-based solutions
sourcingfocus.com speaks to Nick Parnaby, Vice President of Extended Enterprise Solutions at GXS about the implementation of cloud-based solutions and his predictions for the evolution of cloud-based technology.
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Leading the PSN charge with Staffordshire CIO
sourcingfocus.com speaks to Sander Kristel, the CIO of Staffordshire County Council.
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SSON Talks
SSON Talks is a collection of outsourcing professionals sharing their remarkable stories and inspiring journeys.
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Evolution of Happiest Minds Ltd. - Part 2
The Second part of the sourcingfocus.com interview with Mr Ashok Soota, founder of Happiest Minds Ltd.
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Evolution of Happiest Minds Ltd.
Felicity Bamber, of sourcingfocus.com interviews Mr Ashok Soota, founder of Happiest Minds Ltd.
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25 Years of the NOA
This year sees the 25th anniversary of the birth of what is now the National Outsourcing Association. During that time they have grown from a spark of an idea to being the pre-eminent promoter of outsourcing. NOA Chairman Martyn Hart recalls the beginning, the last 25 years and thoughts for the future. In May 1987 there was a meeting in the Telecom Tower, where a radical idea was floated: British Rail should outsource its telecommunications to British Telecom. John Welsby, BR Chairman at the time, agreed. So a Board level committee was set up to explore the idea with Nick Kane from British Telecom, and Board Member David Rayner, as the senior British Rail representative. BR managers wanted some reassurance that outsourcing worked and a body of evidence had to be built to prove that this “new” idea was possible. In the end, the deal didn’t come off, as political winds were blowing and BR was heading towards imminent privatisation.
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Tony Morgan, NOA Board member and Chief Innovation Officer for IBM UK & Ireland - Getting Outsourced
Tony Morgan looks back on his career so far in outsourcing – which kicked off when he himself was outsourced.
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Fujitsu
sourcingfocus.com catches up with outsourcing guru David Smith, Global Chief Innovation & Technology Officer at Fujitsu and learns a little Japanese along with the way …
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