Features for Media, telecommunications & technologyAn Interview with HCL Technologies
by James Tate, Sourcing Focus
Sourcing Focus was awarded the chance to sit down and chat with Executive Vice President & Head of EMEA for HCL Technologies, Ashish Gupta. He gave us his opinions on the achievements of HCL, the digital economy, Brexit and how to succeed in the industry.
more Spotlight on Czech Republic as an Outsourcing Destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the fourth of a five-part series studying these locations, Soitron's Head of Outsourcing observes the advantages and disadvantages of outsourcing to the Czech Republic.
more The Evolving Role of Rapid Automation in Business Process Outsourcing
by Sanjay Srivastava, SVP and Chief Digital Officer, Genpact
As Chief Digital Officer and Senior Vice President at Genpact, Sanjay Srivastava is responsible for Genpact's technology strategy and digital transformation. Here he takes a look at the exciting benefits that Rapid Automation can bring to BPO operations.
more Technology and Talent are Key Differentiators for Maximizing Business Value of BPO Engagements
by Simon Sammons, Global Offerings Director, Accenture Operations
Off the back of Accenture's 2015 High Performance BPO research, which identifies where high and typical performers in BPO differ, Simon explains the importance of technology and talent in BPO engagements, and looks at where the two can overlap.
more NOA Outsourced Applications Management Special Interest Group
Following on from the last Outsourced Applications Management SIG in 2012, this event focused on the rapidly changing application landscape, and how technology modernisation is shaping the way businesses are employing application integration to drive savings and efficiencies.
more Time to be open-minded about open source contact centres?
by James Passingham of Foehn
Following news that the UK government has mandated open source software, James Passingham, Technical Services Director for independent managed communications provider, Foehn, explains why more organisations are opening their eyes to open source.
more The Global Strategic Hub: How UK outsourcing must lead the way
The event entitled ‘How UK outsourcing must lead the way’, part of the The Global Strategic Hub series of briefings, including detailed case studies on how the UK has the opportunity to achieve global leadership.
more Good governance
An exclusive sourcingfocus.com roundtable, in association with IBM and the NOA,examined how governance should provide a management continuum throughout the outsourcing life-cycle.
more NOA Alternative Sourcing Strategies Event
The NOA Alternative Sourcing Strategies Event covered current trends driving sourcing models and made predictions on the development of future sourcing strategies.
more Localised Outsourcing
The recent trend for localised outsourcing includes hiring local employees which eliminate language barriers and cultural differences.
more How to stop the value leakage
According to research by KPMG, ineffective governance of provider contracts can cause value leakage ranging from 17% to 40%. So how do you maintain quality and reduced costs in this complex environment?
more Interview with Stuart Johnston, Deputy MD,on the prevalence of big data
Sky IQ is a leading marketing solutions provider, delivering customer intelligence and unique data services to maximise spend across advertising and marketing. Our capabilities span the entire media mix, bringing insight to above and below the line activities.
more Strategy in Private Cloud Services
Recently we have seen the rise of private cloud services. To what extent has the economic climate shaped our needs and technologies and revolutionising the way we look at cloud and what cloud strategies are now emerging?
more The future of IT in education
With the announcement of the scrapping of the current IT curriculum and the development of a course focused on core knowledge, the future teaching of ICT is undergoing a dramatic shift.
more Cloud Wars: the race for market dominance
In the past weeks, two key players in business software and enterprise services have moved rapidly to expand their social media capabilities in order to enhance their cloud-services, a byproduct of the increasing competition facing the cloud market.