Features for Customer Service
Gold all round for outsourcing in the Olympicsby Rupert Hodgson, sourcingfocus.com
The Olympics are coming, every day news articles relating to the 2012 Olympic appear in the media at an ever increasing rate as the games draw nearer. Many of these stories feature outsourcing companies that are either playing a dominant role in the running of the London Olympics or expect to gain increased business from the arrival of the Games.
more Social Media: Is Customer King?
by Francinia Protti-Alvarez
Nowadays consumers have more choice than ever before and their expectations are higher than ever. Most of us agree that customer is king. However, when we consider the poor levels of customer service that we encounter on a daily basis, as consumers, many of us are left wondering whether many businesses subscribe to this mantra. Social media is changing that.
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