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Features for Customer Service

An Interview with HCL Technologies
by James Tate, Sourcing Focus
Sourcing Focus was awarded the chance to sit down and chat with Executive Vice President & Head of EMEA for HCL Technologies, Ashish Gupta. He gave us his opinions on the achievements of HCL, the digital economy, Brexit and how to succeed in the industry.
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An Outsourced Approach to Customer Service – How New Technologies are Making it Work
by Jeremy Payne, International VP Marketing, Enghouse Interactive
The outsourcing market has undergone a revolution over recent years. At the start of the millennium, cost reduction was the primary driver for organisations outsourcing their business processes and nowhere was this better illustrated than in the contact centre.
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Outsourcing social media: Keep your customers close
by Rupert Hodgson, sourcingfocus.com
This feature will provide insights into the how’s whys and wherefores of developing a social media strategy that gets you connected to your customers and increases brand value.
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Gold all round for outsourcing in the Olympics
by Rupert Hodgson, sourcingfocus.com
The Olympics are coming, every day news articles relating to the 2012 Olympics appear in the media at an ever increasing rate as the games draw nearer. Many of these stories feature outsourcing companies that are either playing a dominant role in the running of the London Olympics or expect to gain increased business from the arrival of the Games.
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Social Media: Is Customer King?
by Francinia Protti-Alvarez
Nowadays consumers have more choice than ever before and their expectations are higher than ever. Most of us agree that customer is king. However, when we consider the poor levels of customer service that we encounter on a daily basis, as consumers, many of us are left wondering whether many businesses subscribe to this mantra. Social media is changing that.
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