Features for Call centre
The outsourcing risk rundownby sourcingfocus.com staff
Risk is a nebulous but vital concept in outsourcing. sourcingfocus.com investigates the key stumbling blocks to look out for.
more The Indian (r) evolution
by sourcingfocus.com
No part of the Indian outsourcing industry is evolving half as rapidly as in the provision of contact centre and BPO services. sourcingfocus.com asks what are these changes? what's behind them? and what are the new trends?
more The evolution of the contact centre
by sourcingfocus.com
As we all know, business process outsourcing (BPO) has taken off in recent years and now we are seeing this form of outsourcing overtaking ITO in growth. The BPO sector has evolved into a vibrant and competitive market and we have seen many new players from all corners of the globe enter the fray. Contact centres are synonymous with BPO and contact centre vendors provide the most customer centric service of the entire outsourcing industry.
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