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Features for BPO

Shared Services in the Public Sector
by Matthew Mower, sourcingfocus.com
Lincolnshire County Council’s recent commitment to a new public services network suggests that the public service is starting to catch up with private sector in terms of ITO.
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The Infosys business model in an evolving economic climate
by Matthew Mower, sourcingfocus.com
Following Infosys’ disappointing revenue guidance, shares slipped by around 2% today as investors continued to sell stock. Infosys announced growth predictions at 8%-10%, despite the industry association NASSCOM predicting growth of 11%-14%.
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Risks in Offshoring Seminar Wed 29 Feb - Event Highlights
by sourcingfocus.com
Offshoring is often thought to be a risky business. But risk and reward go hand-in-hand..
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KPO: The way to go?
by Nicolette Allen
Vendors and end-users alike have been aspiring towards KPO for the last couple of years. But where has all the talk got us, asks Nicolette Allen?
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The outsourcing risk rundown
by sourcingfocus.com staff
Risk is a nebulous but vital concept in outsourcing. sourcingfocus.com investigates the key stumbling blocks to look out for.
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The sourcing crystal ball
by sourcingfocus.com
sourcingfocus.com asks what 2010 will bring the outsourcing industry?
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CRC – a bittersweet symphony for outsourcing?
by sourcingfocus.com staff
We examine why the UK Government's Carbon Reduction Committment is causing such a stir in outsourcing.
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BPO – how far can you go?
by sourcingfocus.com
There is seemingly no end to the services that offshore BPO vendors will offer. The industry is clearly evolving, sourcingfocus.com investigates.
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Latest from the legal world
by sourcingfocus.com
The law is truly an ass, to paraphrase that famous Dickensian line. Though outsourcing in its current form was not prevalent at the time Oliver Twist was written, Dickens could not have known how perpetually right his turn of phase would be.
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The Indian (r) evolution
by sourcingfocus.com
No part of the Indian outsourcing industry is evolving half as rapidly as in the provision of contact centre and BPO services. sourcingfocus.com asks what are these changes? what's behind them? and what are the new trends?
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The evolution of the contact centre
by sourcingfocus.com
As we all know, business process outsourcing (BPO) has taken off in recent years and now we are seeing this form of outsourcing overtaking ITO in growth. The BPO sector has evolved into a vibrant and competitive market and we have seen many new players from all corners of the globe enter the fray. Contact centres are synonymous with BPO and contact centre vendors provide the most customer centric service of the entire outsourcing industry.
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Innovate or die
by sourcingfocus.com
sourcingfocus.com explores the importance of innovation in outsourcing
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Howdy partner
by sourcingfocus.com
Outsourcers are looking for partnerships not ‘contracts’ to face today’s business challenges
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Going green worldwide
by sourcingfocus.com
The green wave is washing its way through the supply chain and is increasingly making outsourcers take notice.
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Service Effect: The future of outsourcing contracts?
by sourcingfocus.com
Outsourcing is an industry which thrives in a recession but we are seeing the rise of an outsourcing model that treats suppliers more like strategic partners rather than external cost cutters.
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