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Features for BPO

Nearshoring – almost like at home
by Anna Nowicka, International Business Development Manager, JCommerce
Due to the increasing demand for IT professionals in virtually all sectors of the economy, and also to the deficiencies in local labour markets, the outsourcing of IT services through the nearshore model is growing in popularity. However, companies often hesitate before deciding to utilize outsourcing in the scope of body and team leasing with foreign companies, fearing the associated risks. The way to overcome these fears is to find a business partner who is experienced in the implementation of outsourcing projects to jointly develop an effective model for project management. Also important when it comes to cooperation is to ensure an effective onboarding process for incoming employees at the client’s company.
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Nearshoring – the good and the bad
by Bartosz Zaleski, JCommerce
The development of information technology is one of the strongest drivers in the acceleration of the globalized world economy. For business, borders are disappearing; gaps in the local labour market can be made up by specialists available in other parts of the world. For professionals it’s much the same – huge demand for specialist knowledge and skills opens up broad possibilities for cooperation with employers from all over the world. Besides the obvious benefits and advantages resulting from this state of affairs, there are also areas of risk, and consequently, more or less justified fears. Does hiring specialists from outside the company, even working remotely from a completely different country, lead to a loss of control of the teams and processes within the company?
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Outsourcing in the Ukraine: Hit or Miss?
by Tomas Turkovic, Head of Outsourcing, Soitron
As part of his look at all Central and Eastern European outsourcing destinations, this month Tomas Turkovic, Head of Outsourcing at Soitron examines the pros and cons of outsourcing in the Ukraine.
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Understanding Indian Culture for Effective Business in 2015/16
by Chris Halward, Director of Professional Development, National Outsourcing Association
Over the past 20 years, India has developed into one of the world’s most dynamic economies, making working with the people of India an everyday occurrence for professionals globally. Here the NOA's director of professional development shares some key tips on how to conduct successful business in India.
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The Evolving Role of Rapid Automation in Business Process Outsourcing
by Sanjay Srivastava, SVP and Chief Digital Officer, Genpact
As Chief Digital Officer and Senior Vice President at Genpact, Sanjay Srivastava is responsible for Genpact's technology strategy and digital transformation. Here he takes a look at the exciting benefits that Rapid Automation can bring to BPO operations.
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Technology and Talent are Key Differentiators for Maximizing Business Value of BPO Engagements
by Simon Sammons, Global Offerings Director, Accenture Operations
Off the back of Accenture's 2015 High Performance BPO research, which identifies where high and typical performers in BPO differ, Simon explains the importance of technology and talent in BPO engagements, and looks at where the two can overlap.
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Spotlight on Slovakia as an outsourcing destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the first of a five-part series studying these locations, Soitron's Head of Outsourcing sheds light on why Slovakia is a prime destination for nearshoring and outsourcing.
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Is the Future Bright for Outsourcing? (part 1 of 3)
by Derek Parlour, Director, DJA Business Solutions
There are many books on outsourcing, but most are by academics, and few fully address multi-sourcing. In this first installment of three extracts from his book 'Successful Outsourcing and Multi-Sourcing', Derek Parlour draws on his experience working as a Commercial Director for National Rail Enquiries to address why businesses should outsource and how it can be done strategically.
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Change Management is Critical for a Successful BPO Relationship
by Simon Sammons, Global Offerings Director, Accenture Operations
Simon Sammons, Global Offerings Director at Accenture Operations, emphasises the importance of managing both the individual and the organisational effects of change on both sides of any BPO relationship.
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Better and Leaner BPO in the 21st Century Requires a Holistic Approach
by Richard Jeffery, Chief Executive at AOMi
AOMi Chief Executive Richard Jeffery explores how boosting back office operations management capability can help outsourced service providers meet ever-tougher targets and service level agreements.
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EMEA Outsourcing Activity Hits Record High
by Information Services Group (ISG)
Information Services Group (ISG) (NASDAQ:III), a leading technology insights, market intelligence and advisory services company, today reported that outsourcing activity in the Europe, Middle East & Africa (EMEA) region hit a record high in the first half based on the volume of contract awards, and achieved its strongest first-half performance by contract value since 2008.
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The Global Strategic Hub: How UK outsourcing must lead the way
by sourcingfocus.com
The event entitled ‘How UK outsourcing must lead the way’, part of the The Global Strategic Hub series of briefings, including detailed case studies on how the UK has the opportunity to achieve global leadership.
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Knowledge Knowhow in Outsourcing
by sourcingfocus.com
The knowledge knowhow in outsourcing focused on effective knowledge management, transfer and retention to ensure Outsourcing Works
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How to stop the value leakage
by sourcingfocus.com
According to research by KPMG, ineffective governance of provider contracts can cause value leakage ranging from 17% to 40%. So how do you maintain quality and reduced costs in this complex environment?
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Gold all round for outsourcing in the Olympics
by Rupert Hodgson, sourcingfocus.com
The Olympics are coming, every day news articles relating to the 2012 Olympics appear in the media at an ever increasing rate as the games draw nearer. Many of these stories feature outsourcing companies that are either playing a dominant role in the running of the London Olympics or expect to gain increased business from the arrival of the Games.
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