Features
National Outsourcing Awards 2010 - 21st October 10by Paul Corrall
The 7th annual National Outsourcing Association Awards was a glamorous affair, attracting the biggest names in the outsourcing industry at the Park Plaza Riverbank hotel.
more Spending Review and Outsourcing
by Paul Corrall
George Osbourne has announced 19% average cuts to departmental budgets, revealing some of the deepest cuts in public spending in decades.
more Nearshoring – A surge of destinations and benefits.
by Paul Corrall
Nearshoring is fast becoming a significant option within the industry. An option which is seen as being more skill specific (in terms of vertical expertise) and practical for companies with a mixture of complex, high-end projects.
more Outsourcing? No thanks, we’re European
by Paul Morrison
Outsourcing is second nature in the UK. But across the channel, in the major economies of Germany, France, Spain and Italy very different views prevail, which ultimately will be paid for in increasingly uncompetitive back-office operations, says Paul Morrison
more How being big helps and hinders China
by David Pilling, Financial Times.
After a great deal of time spent travelling in China, reading about China and thinking deep thoughts about China, I have come to the conclusion that the most profound thing one can say about it is this: China is exceedingly big.
more Britain’s got talent. In India.
by Phill Robinson
To ensure the most profitable outsourcing strategy, businesses should consider a holistic approach that strikes a balance between internal and outsourced talent pools, argues Phill Robinson, managing director of IRIS Accountancy Practice Solutions.
more The Value of the Service Desk (And 3 Reasons You Should Be Paying Attention to It)
by Peter Keane
The IT help desk has often been under-appreciated – seen as a necessary function, but one offering little value beyond responding to basic user issues. Taking that view, however, can result in a missed opportunity for your business.
more Output-based Pricing in practice – The Evolution of Test Outsourcing
by Gireendra Kasmalkar, SQS India
SQS Software Quality Systems, the largest independent provider of software testing and managed testing services, outlines the motivations behind moving to output based pricing
more The Global Financial Crisis: what it means for outsourcing today
by Francinia Protti-Alvarez
The summer of 2010 is almost behind us and with it the third anniversary of the global financial meltdown that began with the US sub-prime crisis in August 2007, followed by the collapse of Lehman 12 months later. Where some were initially optimistic about the duration of the downturn, others were able to discern the start of what would be a protracted recovery; 2009 was a particularly tough year and for many an annus horribilis.
more 2010: an eventful year for outsourcing
by Francinia Protti-Alvarez
Summer is drawing to an end and although most tend to believe that summer is a quiet time, a great many events have already unfolded this year, all of which mean that the market continues to be impacted by the global economic crisis.
more Trusting relationship: the fuel for innovation
by Francinia Protti-Alvarez
Innovation ranks high on the list of requirements for end-users that currently outsource or are looking to outsource their IT and business processes. However, the concept is often fraught with complexity, misunderstanding, and confusion. It may be triggered by necessity, but innovation can only be accomplished through the collaboration of trusting relationships.
more Social Media: Is Customer King?
by Francinia Protti-Alvarez
Nowadays consumers have more choice than ever before and their expectations are higher than ever. Most of us agree that customer is king. However, when we consider the poor levels of customer service that we encounter on a daily basis, as consumers, many of us are left wondering whether many businesses subscribe to this mantra. Social media is changing that.
more Getting the most from application outsourcing
by Jessica Twentyman
More effort is required by both suppliers and their customers
more Show me the figures
by Jessica Twentyman
The industry increasingly loves to talk about 'green outsourcing' - but what evidence can providers show of their commitment to planet-friendly principles?
more Innovation in outsourcing: the art of the possible
by Nicolette Allen
Innovation needs to be in a company’s DNA – not simply vague ideas that are alluded to during the sales process, argues Nicolette Allen
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