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Features

Outsourcing in the Ukraine: Hit or Miss?
by Tomas Turkovic, Head of Outsourcing, Soitron
As part of his look at all Central and Eastern European outsourcing destinations, this month Tomas Turkovic, Head of Outsourcing at Soitron examines the pros and cons of outsourcing in the Ukraine.
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Understanding Indian Culture for Effective Business in 2015/16
by Chris Halward, Director of Professional Development, National Outsourcing Association
Over the past 20 years, India has developed into one of the world’s most dynamic economies, making working with the people of India an everyday occurrence for professionals globally. Here the NOA's director of professional development shares some key tips on how to conduct successful business in India.
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Turkey Remains A Serious Outsourcing Destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the final installment of a five-part series studying these locations, Soitron's Head of Outsourcing analyses whether Turkey continues to be a veritable destination for global outsourcing.
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Seven unrealistic expectations for startups to avoid when outsourcing product development
by Sameer Jain, CEO, Net Solutions
Outsourcing your digital product development needs is a complex and intricate process, regardless of your industry or marketplace – there’s no point in denying this reality. Because of this, it’s more important than ever before for the expectations of executives and managers behind startups to be fluid and adjustable...
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Building trust among agents in the contact centre
by Stephen Pace, CEO, SJS Solutions
With more companies using contact centres for front-end customer engagement than ever before, the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently, informatively and professionally...
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Spotlight on Czech Republic as an Outsourcing Destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the fourth of a five-part series studying these locations, Soitron's Head of Outsourcing observes the advantages and disadvantages of outsourcing to the Czech Republic.
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Managing the Outsourcing Security Risks
by Csaba Krasznay, Product Manager of Shell Control Box, Balabit
In a global environment, IT responsibilities are increasingly being outsourced and proving to be a popular tool for organisations seeking to reduce costs effectively. The number of third party personnel given long term access to organisations’ critical systems and sensitive information is growing rapidly and these third parties are becoming increasingly essential to many businesses and IT operations.
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Software Audits: a Real but Manageable Threat
by Jeff Seabloom, Managing Director, Alsbridge
Business enterprises today are increasingly susceptible to vendor audits of their software portfolios – audits that can expose significant violations of licensing terms and result in millions of pounds in fines and penalties.
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5 IDEAS ON SUCCESSFUL AGILE OUTSOURCING
by Patrycja Dobrowolska, Inbound Marketing Specialist, Future Processing
In today’s interconnected world, an increasing number of businesses decide to offshore. This comes as no surprise, since such solution can bring high cost effectiveness while attaining the desired business value.
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Spotlight on Romania as an outsourcing destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the third of a five-part series studying these locations, Soitron's Head of Outsourcing observes the advantages and disadvantages of outsourcing to Romania.
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Upcoming EU banking and financial legislation and its impact over LPO development
by Zlatina Ruseva-Savova, Partner & Vesselin Boianov, Partner, First LPO Europe
Zlatina is managing partner at First LPO Europe, a secure LPO provider located in the EU, delivering first-class quality work with multilingual capabilities. Here she advises on how upcoming EU banking legislation is likely to impact on LPO development in Southeast Europe.
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The Evolving Role of Rapid Automation in Business Process Outsourcing
by Sanjay Srivastava, SVP and Chief Digital Officer, Genpact
As Chief Digital Officer and Senior Vice President at Genpact, Sanjay Srivastava is responsible for Genpact's technology strategy and digital transformation. Here he takes a look at the exciting benefits that Rapid Automation can bring to BPO operations.
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Poland gains recognition as an outsourcing location
by Patrycja Dobrowolska and Marta Malek, Future Processing
Future Processing is a software development services specialist, situated in Poland with many clients located in the UK and Scandinavia. Here Patrycja and Marta explains why Poland has become such a desirable location for offshoring and why it will continue to prosper.
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Bulgaria: The Next CEE Nearshoring Contender?
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the second of a five-part series studying these locations, Soitron's Head of Outsourcing sheds light on why Bulgaria could be the next big CEE nearshoring contender.
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Technology and Talent are Key Differentiators for Maximizing Business Value of BPO Engagements
by Simon Sammons, Global Offerings Director, Accenture Operations
Off the back of Accenture's 2015 High Performance BPO research, which identifies where high and typical performers in BPO differ, Simon explains the importance of technology and talent in BPO engagements, and looks at where the two can overlap.
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