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Features

5 IDEAS ON SUCCESSFUL AGILE OUTSOURCING
by Patrycja Dobrowolska, Inbound Marketing Specialist, Future Processing
In today’s interconnected world, an increasing number of businesses decide to offshore. This comes as no surprise, since such solution can bring high cost effectiveness while attaining the desired business value.
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Spotlight on Romania as an outsourcing destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the third of a five-part series studying these locations, Soitron's Head of Outsourcing observes the advantages and disadvantages of outsourcing to Romania.
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Upcoming EU banking and financial legislation and its impact over LPO development
by Zlatina Ruseva-Savova, Partner & Vesselin Boianov, Partner, First LPO Europe
Zlatina is managing partner at First LPO Europe, a secure LPO provider located in the EU, delivering first-class quality work with multilingual capabilities. Here she advises on how upcoming EU banking legislation is likely to impact on LPO development in Southeast Europe.
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The Evolving Role of Rapid Automation in Business Process Outsourcing
by Sanjay Srivastava, SVP and Chief Digital Officer, Genpact
As Chief Digital Officer and Senior Vice President at Genpact, Sanjay Srivastava is responsible for Genpact's technology strategy and digital transformation. Here he takes a look at the exciting benefits that Rapid Automation can bring to BPO operations.
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Poland gains recognition as an outsourcing location
by Patrycja Dobrowolska and Marta Malek, Future Processing
Future Processing is a software development services specialist, situated in Poland with many clients located in the UK and Scandinavia. Here Patrycja and Marta explains why Poland has become such a desirable location for offshoring and why it will continue to prosper.
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Bulgaria: The Next CEE Nearshoring Contender?
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the second of a five-part series studying these locations, Soitron's Head of Outsourcing sheds light on why Bulgaria could be the next big CEE nearshoring contender.
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Technology and Talent are Key Differentiators for Maximizing Business Value of BPO Engagements
by Simon Sammons, Global Offerings Director, Accenture Operations
Off the back of Accenture's 2015 High Performance BPO research, which identifies where high and typical performers in BPO differ, Simon explains the importance of technology and talent in BPO engagements, and looks at where the two can overlap.
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Spotlight on Slovakia as an outsourcing destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the first of a five-part series studying these locations, Soitron's Head of Outsourcing sheds light on why Slovakia is a prime destination for nearshoring and outsourcing.
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Is the Future Bright for Outsourcing? (part 3 of 3)
by Derek Parlour, Director, DJA Business Solutions
There are many books on outsourcing, but most are by academics, and few fully address multi-sourcing. In this first installment of three extracts from his book 'Successful Outsourcing and Multi-Sourcing', Derek Parlour draws on his experience working as a Commercial Director for National Rail Enquiries to address why businesses should outsource and how it can be done strategically.
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Is the Future Bright for Outsourcing? (part 2 of 3)
by Derek Parlour, Director, DJA Business Solutions
There are many books on outsourcing, but most are by academics, and few fully address multi-sourcing. In this first installment of three extracts from his book 'Successful Outsourcing and Multi-Sourcing', Derek Parlour draws on his experience working as a Commercial Director for National Rail Enquiries to address why businesses should outsource and how it can be done strategically.
more

Is the Future Bright for Outsourcing? (part 1 of 3)
by Derek Parlour, Director, DJA Business Solutions
There are many books on outsourcing, but most are by academics, and few fully address multi-sourcing. In this first installment of three extracts from his book 'Successful Outsourcing and Multi-Sourcing', Derek Parlour draws on his experience working as a Commercial Director for National Rail Enquiries to address why businesses should outsource and how it can be done strategically.
more

The Election Manifestos: What they mean for outsourcing
by Jeremy Coward
This week we’ve seen the UK’s political parties release their manifestos for the 2015 General Election: the Conservatives have offered 1.3 million families the right to buy housing association properties, while Labour has pledged to boost the minimum wage and cut the deficit. But what do their prospective policies mean for the world of outsourcing?
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Why Saudi Arabia could be the Next Big ITO Market
by Jeremy Coward
Hani Bagedo, founder of e-commerce and software solutions company Bagedo IB, is adamant that Saudi Arabia is a unique and extremely viable location for companies looking to outsource their IT capabilities. Sourcingfocus interviewed Bagedo to find out if Saudi Arabia could be the next big ITO market.
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How to Strategically Outsource Your SME’s IT Processes
by Matt Kingswood, Head of Managed Services, ITS
Matt Kingswood has over 20 years of experience in the information technology industry. Here he offers SMEs a comprehensive guide to choosing their IT outsourcing provider.
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Change Management is Critical for a Successful BPO Relationship
by Simon Sammons, Global Offerings Director, Accenture Operations
Simon Sammons, Global Offerings Director at Accenture Operations, emphasises the importance of managing both the individual and the organisational effects of change on both sides of any BPO relationship.
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