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Features

Trusting relationship: the fuel for innovation
by Francinia Protti-Alvarez
Innovation ranks high on the list of requirements for end-users that currently outsource or are looking to outsource their IT and business processes. However, the concept is often fraught with complexity, misunderstanding, and confusion. It may be triggered by necessity, but innovation can only be accomplished through the collaboration of trusting relationships.
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Social Media: Is Customer King?
by Francinia Protti-Alvarez
Nowadays consumers have more choice than ever before and their expectations are higher than ever. Most of us agree that customer is king. However, when we consider the poor levels of customer service that we encounter on a daily basis, as consumers, many of us are left wondering whether many businesses subscribe to this mantra. Social media is changing that.
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Getting the most from application outsourcing
by Jessica Twentyman
More effort is required by both suppliers and their customers
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Show me the figures
by Jessica Twentyman
The industry increasingly loves to talk about 'green outsourcing' - but what evidence can providers show of their commitment to planet-friendly principles?
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Innovation in outsourcing: the art of the possible
by Nicolette Allen
Innovation needs to be in a company’s DNA – not simply vague ideas that are alluded to during the sales process, argues Nicolette Allen
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KPO: The way to go?
by Nicolette Allen
Vendors and end-users alike have been aspiring towards KPO for the last couple of years. But where has all the talk got us, asks Nicolette Allen?
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The outsourcing risk rundown
by sourcingfocus.com staff
Risk is a nebulous but vital concept in outsourcing. sourcingfocus.com investigates the key stumbling blocks to look out for.
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The sourcing crystal ball
by sourcingfocus.com
sourcingfocus.com asks what 2010 will bring the outsourcing industry?
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CRC – a bittersweet symphony for outsourcing?
by sourcingfocus.com staff
We examine why the UK Government's Carbon Reduction Committment is causing such a stir in outsourcing.
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Nailing jelly to the wall - what does innovation mean to you?
by sourcingfocus.com
We ask the the outsourcing industry what innovation means to them.
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BPO – how far can you go?
by sourcingfocus.com
There is seemingly no end to the services that offshore BPO vendors will offer. The industry is clearly evolving, sourcingfocus.com investigates.
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BPO: The global playing field
by sourcingfocus.com
So which destinations are causing the change in the BPO landscape? In true Columbus-esque fashion sourcingfocus.com sets sail to navigate the ‘New World’ of BPO.
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Latest from the legal world
by sourcingfocus.com
The law is truly an ass, to paraphrase that famous Dickensian line. Though outsourcing in its current form was not prevalent at the time Oliver Twist was written, Dickens could not have known how perpetually right his turn of phase would be.
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The importance of mature negotiation
by sourcingfocus.com
sourcingfocus.com has set out on a quest to find out the best ways users can get the maximum from their suppliers. But at the same time ensuring the people doing the work have enough incentive there to do it properly.
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The Indian (r) evolution
by sourcingfocus.com
No part of the Indian outsourcing industry is evolving half as rapidly as in the provision of contact centre and BPO services. sourcingfocus.com asks what are these changes? what's behind them? and what are the new trends?
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