Features
NOA Innovation Dayby Paul Corrall, sourcingfocus.com
The National Outsourcing Association’s Innovation Day was chaired by Lee Ayling, NOA Board Director for Innovation and featured the latest information and advice on how to implement innovation in your outsourcing deals.
more Making a Greener Outsourcing Industry
by Paul Corrall, sourcingfocus.com
It seems like yesterday that green issues and the environment were both buzz words which no self-respecting business could do without. So what’s changed?
more NOA ‘Cloud’ Centric Approach to BPO Delivery - Sponsored By Siemens
by Paul Corrall, sourcingfocus.com
This seminar focussed on the future aspects of BPO and involved views from Siemens, TPI and Hogan Levells.
more Preparing to Outsource Innovation
by Jackie Maguire, CEO, Coller IP
Many businesses have the dilemma that as they grow, it can be more difficult to both manage the existing business and continue to deliver innovation.
more Is a Lack of Technical Skills Threatening UK Organisations?
by Laura Hood, Marketing Manager, Triton Consulting
The mainframe has been on a rollercoaster ride over the last 30 years; from hero to zero and now, back to hero again.
more Developing Outsourcing as a Profession
by Paul Corrall, sourcingfocus.com
With outsourcing set to broaden its reach from traditional private sector partnerships, it’s worth asking whether there has ever been a more important time to develop talent, standardise practices and encourage professionalism in the outsourcing sector?
more The Benefits of Outsourcing Payroll
by Ian D'Cunha, Product Marketing and Development Director, ADP
Payroll is one of those business functions that, while absolutely crucial, lacks some of the glamour and excitement that gets the attention of CEOs and the board, until it goes wrong that is.
more NOA Masterclass - Relationship Management
by Paul Corrall, sourcingfocus.com
Presenters from AstraZeneca UK Limited, Infosys, Royal Mail and Reynolds Porter Chamberlain used their experiences, along with case studies, to discuss this stage in the NOA lifecycle model.
more NOA Innovation Steering Committee
by Paul Corrall, sourcingfocus.com
The NOA innovation steering committee met to discuss potential research into innovation, share best practice, work together towards an NOA innovation framework, develop upcoming outcomes for the innovation seminar outcomes and confirm 18 month steering committee objectives.
more NOA Public Sector Steering Committee
by Paul Corrall, sourcingfocus.com
The Public Sector Steering Committee follows on from the NOA Public Sector events of 2010. The aim of the committee is to discuss and brainstorm "strategic lessons for successful outsourcing and shared services in the public sector."
more Contact Centre Steering Committee
by Paul Corrall, sourcingfocus.com
The NOA Contact Centre Steering Committee, chaired by Ria Barnabas, Recom, and Martyn Hart, NOA Chairman, continued its focus on the creation of best practice at the April meeting.
more Outsourcing and Innovation
by Paul Corrall, sourcingfocus.com
As companies struggle through the current austere times, many are investing in processes that will be cost-effective and beneficial in the long-term.
more Contract and SLA Evolution
by Chris Barney, VP, Genpact.
There is little doubt about it – outsourcing contracts are complicated. Chris Barney, VP, Genpact, explains the importance of actively managing the contract and SLA.
more Fair Deal on No Deal?
by Michael Hayles, Senior Associate, Burges Salmon
How might a revision of Fair Deal affect companies who outsource? And what are the options for the Government: the Fair Deal, the No Deal and the somewhere in between?
more Exploring New Generation Business Intelligence Trends
by Viros Sharma, Practice Head - Data Warehousing and Business Intelligence
"It is not the strongest species that survive, nor the most intelligent, but the ones most responsive to change ..." said Charles Darwin.
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