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Outsourcing after Brexit – a Central / Eastern European view
by JCommerce SA
After the referendum in which the British decided to leave the European Union, there has been an abundance of comments, analyses and forecasts of what will happen after the so-called ‘Brexit’. Much of the world is in shock. All the countries, industries and companies operating on the European market must verify their current strategy and adapt it to the new reality as soon as possible. Since Friday 24 June we have been reflecting on what the outlook for outsourcing is, and whether the UK’s exit from the EU will affect the development prospects of Polish outsourcing companies. Let’s put emotion to one side and calmly try to identify areas of risk and - if possible - to find potential opportunities for development.
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Are your sourcing arrangements actually saving you money?
by Nigel Hughes, Partner, ISG
Today, companies can accomplish more with ten employees than they would have been able to with a thousand workers fifty year¬s ago. Underpinning this shift is the increasing focus on strategic sourcing of essential IT services.
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Intelenet CEO Bhupender Singh Speaks to Sourcingfocus
by Jeremy Coward
When Intelenet made the news in 2015, it was mainly due to the six-month bidding war that ultimately saw Serco sell the business to Blackstone Group LP for £250 million, four years after buying the unit from the same company back in 2011.
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Hungary Is Getting Its Outsourcing Chance
by Tomas Turkovic, Head of Outsourcing, Soitron
The other great nation on the Danube after Austria, Hungary has some work to do to catch up with its CEE competitors – but seems to have started, according to Tomas Turkovic, head of outsourcing at Soitron.
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Estonia: Good enough for Microsoft – and maybe your company?
by Tomas Turkovic, Head of Outsourcing, Soitron
Let’s start with the basics: what does Estonia look like as an economic player? Since it won back its independence at the end of the Soviet Union in 1991, the answer is: pretty good. It’s easily one of the most economically successful of the EU's newer eastern European members...
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Poland quietly powers its way to the top
by Tomas Turkovic, Head of Outsourcing, Soitron
Poland was the only country that didn’t suffer the same crash that laid low most economies after the Credit Crunch. What’s the secret… and why does it involve arcane ‘proverbs’?
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Product classification: Complex but crucial
by Iqubal Pannu, Senior Solutions Consultant, AEB (International)
Cars, machinery, electronics, chemical products, coffee, food, textiles: any UK business that trades these or other goods within the EU or with “third countries” outside the EU must declare this to HM Revenue and Customs (HMRC) to make sure that any import VAT, duty, excise or levies due on the goods in question, either under UK or European law, are collected.
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Outsourcing in the Ukraine: Hit or Miss?
by Tomas Turkovic, Head of Outsourcing, Soitron
As part of his look at all Central and Eastern European outsourcing destinations, this month Tomas Turkovic, Head of Outsourcing at Soitron examines the pros and cons of outsourcing in the Ukraine.
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Understanding Indian Culture for Effective Business in 2015/16
by Chris Halward, Director of Professional Development, National Outsourcing Association
Over the past 20 years, India has developed into one of the world’s most dynamic economies, making working with the people of India an everyday occurrence for professionals globally. Here the NOA's director of professional development shares some key tips on how to conduct successful business in India.
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Turkey Remains A Serious Outsourcing Destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the final installment of a five-part series studying these locations, Soitron's Head of Outsourcing analyses whether Turkey continues to be a veritable destination for global outsourcing.
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Seven unrealistic expectations for startups to avoid when outsourcing product development
by Sameer Jain, CEO, Net Solutions
Outsourcing your digital product development needs is a complex and intricate process, regardless of your industry or marketplace – there’s no point in denying this reality. Because of this, it’s more important than ever before for the expectations of executives and managers behind startups to be fluid and adjustable...
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Building trust among agents in the contact centre
by Stephen Pace, CEO, SJS Solutions
With more companies using contact centres for front-end customer engagement than ever before, the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently, informatively and professionally...
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Spotlight on Czech Republic as an Outsourcing Destination
by Tomas Turkovic, Head of Outsourcing, Soitron
Soitron is a leading CEE IT outsourcing group covering Slovakia, Bulgaria, Czech Republic, Romania and Turkey. In the fourth of a five-part series studying these locations, Soitron's Head of Outsourcing observes the advantages and disadvantages of outsourcing to the Czech Republic.
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Managing the Outsourcing Security Risks
by Csaba Krasznay, Product Manager of Shell Control Box, Balabit
In a global environment, IT responsibilities are increasingly being outsourced and proving to be a popular tool for organisations seeking to reduce costs effectively. The number of third party personnel given long term access to organisations’ critical systems and sensitive information is growing rapidly and these third parties are becoming increasingly essential to many businesses and IT operations.
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Software Audits: a Real but Manageable Threat
by Jeff Seabloom, Managing Director, Alsbridge
Business enterprises today are increasingly susceptible to vendor audits of their software portfolios – audits that can expose significant violations of licensing terms and result in millions of pounds in fines and penalties.
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