FeaturesNOA Outsourced Applications Management Special Interest Group
Following on from the last Outsourced Applications Management SIG in 2012, this event focused on the rapidly changing application landscape, and how technology modernisation is shaping the way businesses are employing application integration to drive savings and efficiencies.
more Time to be open-minded about open source contact centres?
by James Passingham of Foehn
Following news that the UK government has mandated open source software, James Passingham, Technical Services Director for independent managed communications provider, Foehn, explains why more organisations are opening their eyes to open source.
more NOA Special Interest Group: Outsourcing Works in BFSI
While suppliers and end-users are familiar with the traditional elements of outsourcing within BFSI, new developments in technology and EU regulation have contributed to new obstacles on the horizon that need to be analysed carefully.
more NOA HRO roundtable
Human resource outsourcing is becoming increasingly popular within organisations. Businesses are moving away from HR services which once used to exist as internal departments. Recent figures, including the TPI Index, show an increasing trend for HRO services, as recruitment, learning and back office services replace ITO in popularity.
more The Global Strategic Hub: How UK outsourcing must lead the way
The event entitled ‘How UK outsourcing must lead the way’, part of the The Global Strategic Hub series of briefings, including detailed case studies on how the UK has the opportunity to achieve global leadership.
more Sourcing Partnerships - moving a partnership from problem to success
This regional seminar discussed how to develop the benefits of collaborative sourcing partnerships and deliver tangible value.
more Good governance
An exclusive sourcingfocus.com roundtable, in association with IBM and the NOA,examined how governance should provide a management continuum throughout the outsourcing life-cycle.
more Knowledge Knowhow in Outsourcing
The knowledge knowhow in outsourcing focused on effective knowledge management, transfer and retention to ensure Outsourcing Works
more NOA Alternative Sourcing Strategies Event
The NOA Alternative Sourcing Strategies Event covered current trends driving sourcing models and made predictions on the development of future sourcing strategies.
more Localised Outsourcing
The recent trend for localised outsourcing includes hiring local employees which eliminate language barriers and cultural differences.
more The rise of telecoms
As the continued gloom of uncertainty stultifies some industries and their plans for growth, the telcoms industry – for both suppliers and end users - is currently thriving.
more How to stop the value leakage
According to research by KPMG, ineffective governance of provider contracts can cause value leakage ranging from 17% to 40%. So how do you maintain quality and reduced costs in this complex environment?
more Outsourced Applications Management SIG
Throughout 2012 companies are continuing to place more focus on ensuring software products deliver real impact to business needs and also growth to the business. This NOA Special Interest Group focused on outsourced applications management.
more NOA Cloud Special Interest Group:What transitioning to the cloud will actually mean to your business
The cloud is becoming increasingly attractive for businesses looking for cost-savings.
more Information management - driving better business decisions
Recent times have seen a sharp rise in business intelligence and analytics and the power of data has come to the fore.