Case Studies for ITO
BGL Fusion
Through its partnership with eg, Fusion developed a solution to help manage its back office, and also support the “blending” of short-cycle ‘one & done’ tasks from the back office, into the contact centre.
BGL_Fusion.pdf
Supplier:BGL Fusion.
End-User:
EOA AWARDS 2013
As the deadline of March 1st for the opportunity to submit award applications for the 2013 European Outsourcing Association Awards (EOAAs) rapidly draws near, the EOA provides the opportunity to view a case study from a winner of last year’s EOA awards.
EOAA_2012.docx
Supplier:arvato
End-User: Microsoft
Outsourcing medical enquiries
Can consultants and clinics look realistically at outsourcing incoming calls as a viable option?
PA_Answer_Clinic_Outsourcing_Feature_July_2012.pdf
Supplier:PA answer
End-User: Health services
Eversheds creates an on demand environment for its business critical website
Eversheds showcases the benefits of a single consolidated website.
Attenda_CS_2012_Eversheds.pdf
Supplier:Attenda
End-User: Eversheds
IT Strategy supports manufacturers growth
Waterstons provides IT hardware, systems and a new IT Strategy exercise to leading manufacturer Elddis.
IT_Strategy_supports_manufacturers_growth-_Elddis.pdf
Supplier:Waterstons
End-User: Elddis
Cryptzone - Who is in control of your infrastructure today
Jamie Bodley-Scott, Account Director – Systems Integrators at Cryptzone explores how the threat landscape is evolving and the resulting need for organisations to review their approach to virus protection.
Who is in control of your infrastructure today.pdf
Supplier:
End-User:
Outsourcing Governance
Outsourcing as an industry is mature, yet clients worldwide are still struggling to effectively manage their outsourcing agreements.
ISG-Outsourcing Governance.pdf
Supplier:
End-User:
