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Case Studies for ITO

SoftServe Design Cengage’s World Languages Learning App
SoftServe provide Cengage - the provider of innovative teaching solutions - with a dynamic, user-friendly course management system.
UX_Design_for_Cengage_World_Languages_Learning_Application.pdf
Supplier:SoftServe
End-User: Cengage

Smart Cloud Climate Control for Heating and Cooling Systems for Panasonic Appliance Air-Conditioning
As an innovative Heating and Cooling solution provider, Panasonic Appliance Air-conditioning Europe decided to create an innovative Smart Cloud system for complete management of climate system inside business premises.
Smart_Cloud.pdf
Supplier:SoftServe
End-User: Panasonic

Outsourcing of D2B specialist knowledge
CPA Global was embarking on a multi-year outsourcing program involving the development of key business applications
CPA_Global_Case_Study.pdf
Supplier:Triton
End-User: CPA Global

BGL Fusion
Through its partnership with eg, Fusion developed a solution to help manage its back office, and also support the “blending” of short-cycle ‘one & done’ tasks from the back office, into the contact centre.
BGL_Fusion.pdf
Supplier:BGL Fusion.
End-User:

EOA AWARDS 2013
As the deadline of March 1st for the opportunity to submit award applications for the 2013 European Outsourcing Association Awards (EOAAs) rapidly draws near, the EOA provides the opportunity to view a case study from a winner of last year’s EOA awards.
EOAA_2012.docx
Supplier:arvato
End-User: Microsoft

Outsourcing medical enquiries
Can consultants and clinics look realistically at outsourcing incoming calls as a viable option?
PA_Answer_Clinic_Outsourcing_Feature_July_2012.pdf
Supplier:PA answer
End-User: Health services

Eversheds creates an on demand environment for its business critical website
Eversheds showcases the benefits of a single consolidated website.
Attenda_CS_2012_Eversheds.pdf
Supplier:Attenda
End-User: Eversheds

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