Case Studies for Call centre
Outsourcing Yearbook 2012— Brimming with Best Practice Case Studies
Packed with case studies on NOA Award winning projects and free to download instantly...
http://www.tinyurl.com/OSYB2012
Supplier:Various
End-User: Various
Jacada, Capita and the BBC
In the spirit of continued process improvement and seeking out opportunities to improve the customer experience while reducing service costs, Capita set upon a project to further simplify and automate customer service processes for the BBC Licensing Division. It turned to Jacada for help.
Capita_Customer_Profile_UK_Version.pdf
Supplier:Jacada
End-User: Capita and The BBC Licensing Division
