Case Studies for Call centre
Outsourcing medical enquiries
Can consultants and clinics look realistically at outsourcing incoming calls as a viable option?
End-User: Health services
Outsourcing Yearbook 2012— Brimming with Best Practice Case Studies
Packed with case studies on NOA Award winning projects and free to download instantly...
Jacada, Capita and the BBC
In the spirit of continued process improvement and seeking out opportunities to improve the customer experience while reducing service costs, Capita set upon a project to further simplify and automate customer service processes for the BBC Licensing Division. It turned to Jacada for help.
End-User: Capita and The BBC Licensing Division