Gloucestershire Constabulary and Quantum Plus
Quantum Plus was engaged to undertake a healthcheck review of internal services provision and ITIL Service Management maturity within Gloucestershire Constabulary.
End-User: Gloucestershire Constabulary
Siemens IT Solutions and Services and Digital Fuel
Siemens IT Solutions and Services (SIS), a leading provider of outsourced IT solutions, is using Digital Fuel’s SLA management application to continuously improve a € 2.7 billion customer relationship.
End-User: Siemens IT Solutions and Services
Capgemini aids Schneider Electric
Capgemini won an outsourcing contract with Schneider Electric (“Schneider”) valued at over € 1 billion. This broad, multi-year agreement gave Capgemini responsibility for Schneider’s entire European IT function, including applications, infrastructure components, and 1,000 professional staff. The service delivery is monitored by Schneider Governance through more than 500 service level agreements (SLAs).
End-User: Schneider Electric
Quantum Plus & the National Trust
With more than 50 million visitors per year and three million members, the National Trust is seeking to make its customer service comparable with the private sector leisure industry. Quantum Plus partnered with the Trust to create a comprehensive project plan to cover the scope of work necessary to ensure success.
End-User: National Trust
GFT: Outsourcing and Quality
GFT has seen rapid growth in the last decade and now numbers over one thousand employees in twenty two locations worldwide. GFT began the CMM (now CMMI) Level 2 accreditation process in 2003 and, by December, had achieved this level of process maturity in just seven months, the shortest time ever. It was decided to extend the CMMI model across all GFT’s Global Delivery Units, where Level 2 certification was achieved in 2005. For the attainment of CMMI Level 3 GFT’s processes areas were evaluated with the company developing its own methodology whilst based on the model’s requirements, which were applied effectively across all the company’s projects. Having been assessed in these areas and created the GFT Methodology, today, GFT’s Global Delivery Units have been recognised as having reached CMMI Level 3. As a result of this successful implementation of international recognised quality processes, GFT has secured new business across Europe.
Quantum Plus and Somerfield Stores
Somerfield Stores was looking at ways to reduce cost in all areas of its business, and although the in-house IT service met business needs, they wanted to investigate whether further cost savings could be achieved by further outsourcing its IT.
End-User: Somerfield Stores
Quantum Plus and Virgin Trains
Quantum Plus provided a detailed healthcheck of Virgin Train's current outsourcing contract, providing recommendations and ensuring that Virgin Trains benefited from a blend of resources and skill sets that was both appropriate in terms of technical content and efficient in terms of time and financial investment.
End-User: Virgin Trains