Case Studies
Digital Fuel and Computacenter - Raising the bar with ITIL
Computacenter realized it needed a customer centric service management solution to supports its Shared Services Factory initiative, which aims to enhance the customer experience by continuously raising service quality and deploying process best practice based on the ITIL methodology.
DF_ComputacenterCS_0802.pdf
Supplier:Digital Fuel
End-User: Computacenter
Quantum Plus and Crest Nicholson PLC
Crest Nicholson wanted the support of an experienced outsourcing consultancy, to work with and complement the skills of its in-house IT team. This ensured a robust methodology was followed as the outsourcing option was fully investigated. Quantum Plus was selected for this role.
Crest_Nicholson.pdf
Supplier:Quantum Plus
End-User: Crest Nicholson Plc
Quantum Plus and MS Society
Quantum Plus initially undertook a healthcheck review of the FM outsourcing arrangements in order to ensure that the MS Society is getting the appropriate value for money and levels of service from their provider.
MS_Society.pdf
Supplier:Quantum Plus
End-User: MS Society
Gloucestershire Constabulary and Quantum Plus
Quantum Plus was engaged to undertake a healthcheck review of internal services provision and ITIL Service Management maturity within Gloucestershire Constabulary.
Gloucestershire_Constabulary_Testimonial.pdf
Supplier:Quantum Plus
End-User: Gloucestershire Constabulary
Siemens IT Solutions and Services and Digital Fuel
Siemens IT Solutions and Services (SIS), a leading provider of outsourced IT solutions, is using Digital Fuel’s SLA management application to continuously improve a € 2.7 billion customer relationship.
CS_Siemens_UK.pdf
Supplier:Digital Fuel
End-User: Siemens IT Solutions and Services
Capgemini aids Schneider Electric
Capgemini won an outsourcing contract with Schneider Electric (“Schneider”) valued at over € 1 billion. This broad, multi-year agreement gave Capgemini responsibility for Schneider’s entire European IT function, including applications, infrastructure components, and 1,000 professional staff. The service delivery is monitored by Schneider Governance through more than 500 service level agreements (SLAs).
CS_Capgemini_Schneider.pdf
Supplier:Capgemini
End-User: Schneider Electric
Quantum Plus & the National Trust
With more than 50 million visitors per year and three million members, the National Trust is seeking to make its customer service comparable with the private sector leisure industry. Quantum Plus partnered with the Trust to create a comprehensive project plan to cover the scope of work necessary to ensure success.
National_Trust.pdf
Supplier:Quantum Plus
End-User: National Trust
