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Case Studies

Thomas Cook & Morgan Chambers
Morgan Chambers developed a ground breaking deal that saw the Shared Service Centre of Thomas Cook move to India and in doing so delivered major and sustainable cost savings, as well as retaining and building on the cost savings made by the company's first outsourcing deal (signed in 2001).
Supplier:Morgan Chambers
End-User: Thomas Cook

British Airways and Banctec
British Airways (BA), one of the world’s largest and most successful airlines, receives around 150,000 flight coupons from around the world, which require processing. Considerable cost savings have been achieved through rationalisation of the billing process and streamlining of the organisation.
End-User: British Airways

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