Case Studies
Jacada, Capita and the BBC
In the spirit of continued process improvement and seeking out opportunities to improve the customer experience while reducing service costs, Capita set upon a project to further simplify and automate customer service processes for the BBC Licensing Division. It turned to Jacada for help.
Capita_Customer_Profile_UK_Version.pdf
Supplier:Jacada
End-User: Capita and The BBC Licensing Division
