Case Studies
O2 and Digital Fuel
O2’s commitment to meeting customer expectations is embodied in the SLAs they offer as part of their premium business services. Digital Fuel’s ServiceFlow application allows O2 to know in near real time where they stand relative to each customer’s SLA, to proactively manage service levels and prevent SLA breaches, and to make service performance transparent to large corporate customers.
CS_O2.pdf
Supplier:Digital Fuel
End-User: O2
