Thursday, February 05, 2015
TALENT AS THE BPO DIFFERENTIATOR
by Simon Sammons, Global Offerings Director, Accenture Operations
As organizations continue to seek more strategic value from their outsourcing engagements, a critical skills gap has emerged. The kinds of skills organizations need internally from their own people to manage the outsourcing projects are distinctly different from those actually available or being developed for more normal operations management. This skills gap could leave the company unable to capture the sustainable business outcomes they are hoping to achieve.