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Wednesday, September 24, 2014
Putting people at the heart of outsourcing
by Debra Maxwell, Managing Director, arvato UK and NOA board member
When arvato launched its award-winning report series Open Outsourcing in 2012, we wanted to create a channel to explore some of the most important topics in our industry and share a real-world perspective on outsourcing partnerships.

Friday, September 12, 2014
Arrears strategy in the post-MMR world
by David Tweedy at Target Group
With the introduction of the Mortgage Market Review (MMR) in April, the main challenge for lenders has been how to comply with regulation effectively whilst still delivering excellent customer service and retaining their competitive advantage.