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Thursday, February 27, 2014
Outsourcing your love life to BroApp and prepare to suffer the consequences
by Kerry Hallard, CEO, National Outsourcing Association
Outsourcing is all about relationships and communication and technology - so why should we be surprised that you can now outsource the communication in your relationship to technology?

Thursday, February 20, 2014
NOA Innovation SIG Pre-Meeting Blog
by Tony Morgan NOA Advisory Council and Special Interest Group for Innovation Chief Innovation Officer, IBM UK & Ireland
Once again I shall be attending and chairing the next NOA Special Interest Group on Innovation. This time the event is being held on 6th March 2014 in London. The objective of the SIG is to bring together people from all three groups of NOA members – users of sourcing services, suppliers (or strategic partners as I like to think of us!) and third parties like advisers and legal firms – with a special interest in making innovation work in a collaborative sourcing environment.

The future of the back office
by Alex Allan, COO at Corporate Modelling
The Business Processing Outsourcing (BPO) back office has been through significant changes in recent years, including the push and pull of offshoring and onshoring. As the UK economy enters a more positive growth phase, what’s next for the back office?

Outsourcing to the Rescue
by Kerry Hallard, CEO, National Outsourcing Association
Sometimes, the need for up-scaling capacity is part of a long term strategy, the talk of the boardroom for years before the wheels of growth are set in motion. Other times, the need for extra capacity arrives suddenly, only half-expectedly, like bloated charcoal rainclouds or a thief in the night…

Skills gaps in outsourcing management
by George Davies, CEO, MooD International
Although some may consider the business adage, “You can’t manage what you don’t measure,” a cliché, this doesn’t make it any less true. It is a lot more difficult to judge whether something has been a success or a failure when there are not clear benchmarks to judge against.

Thursday, February 13, 2014
Repeal of Third Party Harassment Provisions in the Equality Act 2010
by Tim Wright, London Managing Partner and Amina Adam, Special Counsel at global law firm Pillsbury
As part of its UK Employment Law Review in 2012, the UK Government announced that it intended to remove the third-party harassment liability provisions from section 40(2) of the Equality Act 2010. This provision was repealed on 1 October 2013. This article considers the impact of the repeal and whether employees can still bring third party harassment related claims against their employer.

Cutting through the complexity of data regulation to embrace cloud
by Ali Parvin, Senior Legal Counsel, Dell EMEA Legal Services
The volume of rules that organisations must adhere to for data regulation purposes is ever increasing and becoming more complex; there are multiple laws within each country, the EU and internationally. This ‘layer cake’ of rules brings huge complexity and businesses are left confused.

Wednesday, February 05, 2014
The move to multi-supplier delivery
by By George Davies, CEO, MooD International
Over the past few years, we have seen a fundamental shift in how outsourcing contracts are being delivered. The days of the ‘mega-deals’ are gone, with clients now working with multiple niche suppliers.