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Wednesday, November 27, 2013
Multi-vendor Outsourcing: Approaches to Liability Allocation
by Roger Bickerstaff is a Partner and Joint Head of the IT Sector Group at Bird & Bird LLP
Multi-vendor or ‘tower’ based IT outsourcing programmes have become increasingly common over the last few years, and have been adopted by the Cabinet Office ICT strategy for central government. Roger Bickerstaff explains that the allocation of liabilities for implementation and service failure amongst the tower contractors and the customer is inevitably complex and can be contentious, depending on the customer’s preferred approach.

Tuesday, November 12, 2013
How to avoid the pitfalls of starting a shared services centre
by Tim Hood, Specialist Account Executive – EMEA
As cited in a recent KPMG report ,‘The change management aspects of introducing or reconfiguring outsourcing, shared services and centres of excellence can often be poorly understood and mis-managed.’ This is no surprise when you consider the numerous challenges organisations face in attempting to transform their accounts payable (AP) department by setting up a shared services centre (SSC).

Thursday, November 07, 2013
Innovating for relationship success
by Martin Ruane, Head of Transformation and Change, Public Sector, arvato UK & Ireland
Transforming the way UK public services are delivered is a key priority for this Government, in order to meet ambitious saving targets, support reforms and streamline services.