Blogs
Wednesday, December 22, 2010
The growing importance of web customer services
by Freddie McMahon, head of customer experience at FusionExperience
With the increasing presence and interaction of social networks within businesses, it is now more important than ever that companies have their finger on the pulse when it comes to what their customers think. After all, the worst thing that a company can get is a bad reputation.
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Thursday, December 16, 2010
Cost cutting – fine-tune your sourcing arrangements
by Simon Tennant, finance transformation specialist at PA Consulting Group
In this second article Simon Tennant, finance transformation specialist at PA Consulting Group, outlines how immediate benefits can be gained from small adjustments and reviews of current sourcing strategies.
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Wednesday, December 15, 2010
Measuring the value of outsourcing
by Damien Stork a director at recruitment outsourcing and talent management specialist, Ochre House.
Last month I hopped on a plane to the HRO Summit in Amsterdam, one of the largest annual gatherings of senior HR professionals in Europe and a handy opportunity to find out what they are expecting from the coming year. What I had confirmed for me was that the executive of leading organisations have put talent at the centre of their business strategies, which has meant HR functions have been thrust, somewhat unexpectedly, into the spotlight.
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Thursday, December 09, 2010
Are shared services the councils’ answer to the government cuts?
by Martyn Hart, Chairman NOA
Martyn Hart explains how finding new ways to improve cost efficiencies in this day and age can seem a little like looking for a needle in a haystack for cash-strapped local authorities.
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Wednesday, December 08, 2010
Cost cutting – fine-tune your sourcing arrangements
In a series of two articles, Simon Tennant, finance transformation specialist at PA Consulting Group, discusses how, while sourcing strategies are typically seen as ways of reducing costs over the long term, substantial short term cost savings can be realised through small amendments to the current arrangements.
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Thursday, December 02, 2010
White-labelling or build your own?
by Tony Collins, CEO, OPAL
Tony Collins, CEO, OPAL explains that when it comes to launching new products like bonds, mortgages and private pensions, businesses in the financial services sector have two choices: they can either apply their own brand to an existing 'white label' product that's been produced by a third-party, or else they can create a product of their own, from the ground up.
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Immigration cap - is it really business friendly?
by Martyn Hart
Martyn Hart, Chairman of the National Outsourcing Association asks - Will we face a skilled labour shortage?
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