Blogs
Thursday, October 28, 2010
Products To Market.
by Tony Collins, Managing Director, OPAL.
It’s no secret that financial services companies – banks, insurers, asset managers and the like – have had a challenging time over the past couple of years. But with growth now the focus of the
industry’s attention, new products will be needed says Tony Collins, Managing Director, OPAL.
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Tuesday, October 26, 2010
Internet didn’t replace the phone and social media won’t replace the call
by Denis Creighton
“Internet didn’t replace the phone and social media won’t replace the call” says
Denis Creighton, European CEO of outsourcing contact centre Conduit.
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Monday, October 25, 2010
NOA Awards Ceremony 2010
by Paul Corrall
So it was with feelings of excitement and anticipation that I jumped into a black taxi heading to the 7th NOA Awards with my suit under one arm and a list of nominees in the other. Just before I left the office, I was grateful to a colleague who had reminded me to take my suit. I guess jeans and a jumper are one way to make an impression at a black tie event.
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Thursday, October 21, 2010
Surviving the first 100 days as a new CIO
In the second part of his series of blogs on his first 100 days as a new CIO, Alex Blues, Head of IT Sourcing at PA Consulting Group, discusses the need to demonstrate value for money.
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Outsourcing the brand
Chris Hornsby, business solutions manager, describes how working with any type of outsourcing company will mean relaxing the control you exercise over your brand image to some extent. But how far should an organisation allow this to happen and are there any real dangers inherent in it?
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Friday, October 08, 2010
Why ignoring artificial intelligence is virtual insanity
Freddie McMahon, head of customer experience at FusionExperience, explains why ignoring artificial intelligence is at your peril.
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Surviving the first 100 days as a new CIO
In a series of four blogs, Alex Blues, Head of IT Sourcing at PA Consulting Group, guides newly-appointed CIOs through the necessary tasks and emphases of the first 100 days in the job...
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Friday, October 01, 2010
Outsourcing = job creation?
In the past outsourcing has, at times, been misrepresented in the media and consumers have been wary that it may generate unemployment. But – although it rarely makes the headlines - outsourcing can also create jobs.
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