Blogs
Thursday, May 16, 2013
Managing Change through Technology
by Puneet Chandra, CMO, IT Business, Wipro Ltd.
Everything, from consumer behaviour, to product design, and manufacturing methods, to business models are changing at a break-neck pace. Not since the Industrial Revolution has the list of companies and business models that have become obsolete, been longer. Moreover, there is no guarantee that today’s hot products and trends will stand the test of time. Every business is being forced to constantly evolve.
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Tuesday, May 07, 2013
Service providers looking to “VPO” to enhance customer experience
by Jonathan Kaftzan, Managed services marketing manager at Amdocs
Has it happened to you? You order something in a restaurant, but your waiter muddles up the order and your starters never arrive – usually you say forget about it, just take it off the bill. It’s called order fallout and when it happens to communications service providers, it causes a major headache.
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Tuesday, April 23, 2013
Source to Pay: five procurement remedies for small to medium enterprises
by Daniel Ball, Wax Digital
Analysts anticipate that Source to Pay software will see a rise in adoption amongst SMEs this year and beyond. To quickly recap, Source-to-Pay takes the legwork out of the entire sourcing and purchasing cycle. I see it addressing five critical purchasing pain points which are the essential components of success and ROI from bringing this software on board.
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Revolution in automation
by Paymon Khamooshi
Paymon Khamooshi discusses how the rise of new IT technologies including the development of automation applications is set to revamp the onshoring services industries.
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Monday, April 22, 2013
The Data Dilemma – Is outsourcing the data centre right for you?
by Tim Chambers, CTO Data City Exchange
Data has become an inescapable reality of modern business, and the sheer volume of it poses huge problems to the enterprise. Recent research by Cisco predicts that by 2016 data centre traffic will have increased six-fold on the amount of data handled in 2011. That’s a startling statistic, and enough to keep any data centre manager awake at night.
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Thursday, April 11, 2013
Source to Pay: five procurement remedies for small to medium enterprises
by Daniel Ball, Wax Digital
Earlier this year the highly regarded procurement analyst Jason Busch heralded 2013 as ‘the year of Source to Pay (S2P) adoption in small to medium sized enterprises’. But at a time of continued economic uncertainty for many, is adding another cost line to already-strained IT budgets really a smart move? When it’s one that can deliver significant short term payback and resource reduction, the answer must surely be yes.
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The Future of the Public Cloud
by Jonathan Birch, EMEA Practice Head for Infrastructure and Architecture, NTT DATA
This year will see the turning point for the public cloud, as a result of repeated security infractions and regulatory issues. Companies are beginning to realise that they need a secure and stable infrastructure, which is both fast and flexible. They need to think about systems that allow them to ramp up resources, as well as scaling them down depending on business needs.
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Wednesday, April 10, 2013
Time to ReThink Network Security
by Dan Joe Barry, VP of Napatech
On August 15, 2012, Saudi Arabia’s national oil and gas company, Aramco, suffered a debilitating cyberattack. US Secretary of Defense Leon Panetta described this virus as the most destructive weapon ever used against the business sector. No single security product can fully defend against all network intrusions, but a smart combination of existing products can provide a more flexible solution.
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Friday, April 05, 2013
Right skill sets – the new game changer
by Puneet Chandra, CMO, IT Business, Wipro Ltd.
As the Eurozone flounders in the ongoing financial crisis, it has entered a vicious unemployment cycle that is further weakening the economy and subsequently causing further job cuts.
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Wednesday, April 03, 2013
For increased security, consider moving outsourcing onshore
by Paymon Khamooshi
Outsourcing IT and business services save substantial amounts of money, but the savings for many firms businesses carries a hidden cost. Too many firms fail to recognise the increased security risks that come with outsourcing, and this extra risk is therefore left unmanaged.
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Monday, March 25, 2013
What I wish I’d asked my payroll outsourcer before I signed the contract
What do you wish you had asked, before you signed on the dotted line with your current outsourcer? Or perhaps you are contemplating outsourcing your payroll function at the moment and want to be certain you have made the right choice.
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Staying local: outsourcing in the UK vs overseas
by Joanne Varey, MD, Granby Marketing Services
The location of contact centres is becoming increasingly dispersed with countries such as Sweden, Egypt, Northern Ireland and Britain becoming ever more popular for a variety of reasons. Of course, contact centres here in the UK and overseas both have merits that need to be considered when setting one up.
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Thursday, March 21, 2013
The future of procurement
by Pedro Paulo, CEO of Gatewit
Over the past few decades, the procurement industry has shifted its focus from physical supply to broader questions around the value it can deliver.
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Tuesday, March 19, 2013
4G will be the future…. eventually
by Sean Bowen, CEO of Push Technology
Firstly, it’s important to understand that though people say ‘4G’ as singular, it actually refers to a number of different types of technology, with different implementations, in different areas, to differing levels of capability. The term ‘4G’ hides a wide variety of highly complicated technologies.
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How can finance executives effectively outsource business functions?
by Jim Muir, director of AutoRek
As financial institutions continue to focus on reducing risk exposure in the retail banking industry, many executives are turning to business process outsourcing providers (BPO) that can optimise systems and processes to improve performance, reduce risk and increase compliance.
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Monday, March 18, 2013
Time to rethink data protection strategies: New research reveals serious failures in protecting data
Data preservation and the ability to retrieve data at any time is the foundation of business continuity. The impact that data loss can have on a business is profound, creating the need for effective business continuity planning and the necessary IT solutions to protect data and minimise downtime.
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Wednesday, March 13, 2013
Offshore 3.0 – Beyond cost, for sure?
by Manish Khandelwal is a sourcing expert at PA Consulting Group
“These are challenging times and that has restricted our industry growth rate to 10%. We expect to do better next year”. You will be excused if you think there is something fundamentally wrong with this statement. In the current economic environment, there are many industries that would love to have any growth. Then what’s the fuss?
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Tuesday, March 12, 2013
Outsourcing for Global Quality Management
by By David Rigler, Director, Central and Northern Region at SQS Software Quality Systems
A software meltdown must be every IT team’s nightmare, especially if it hits the front pages. Fortunately, many IT leaders have long known that outsourcing can be key to ensuring and managing software quality across IT systems and infrastructure.
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Wednesday, March 06, 2013
Cost up, service down
by Joint Managing Director of Prolog Guy Smith
In an economic climate in which budgets and resources are being tightened, it has become more important than ever for purchasing decision makers to select the right supplier.
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Tuesday, March 05, 2013
Role of IT in the Current Economic Environment
by Roop Singh, Vice President & Managing Partner, Wipro Consulting Services
The macro-economic crisis of 2008 had a major impact globally across organizations – mainly because they were unaware with the speed and the magnitude of the financial meltdown. Management at all levels of organizations was mostly caught unawares when they had to deal with the relentless decline in their organizations’ financials - top line, margins, stock prices etc.
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Thursday, February 21, 2013
Cloud computing: let’s work together!
by Ashish Gupta, senior VP and head of HCL Technologies’ infrastructure services division
Ashish Gupta, senior VP and head of HCL Technologies’ infrastructure services division, explains why greater cloud adoption could result in more collaborative practices
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Tuesday, February 19, 2013
Stay in the chain gang
by Sue Harris, Technology Sales Manager
Workplace technologies are growing both in volume and variety. It's estimated that by 2014 the average knowledge worker will have 3.3 connected devices.
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Monday, February 11, 2013
The Great Indian IT crowd
by Manish Khandelwal, sourcing expert, PA Consulting Group
Manish Khandelwal, sourcing expert at PA Consulting Group discusses India's IT Industry, it's advantages in a global marketplace and it's future direction.
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Tuesday, February 05, 2013
Five Easy Steps to Social Media Engagement
by Andrew Kokes, Global Vice President, Marketing & Product Management, Sitel
One of the most significant trends in customer engagement over the last three years is the rise of social media outside marketing and inside customer service. Social media is moving beyond contacts and interactions to a culture of community and collaboration for the most engaged and customer-centric companies.
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Monday, February 04, 2013
Innovation in outsourcing part 3: Great governance
by Gareth Thomas, managing consultant, Hudson & Yorke
Although much of the talk in the outsourcing sector does tend to focus around structuring contracts and delivering the best value for money, customers are now routinely saying they want more innovation. But if innovation is going to happen, it requires hard work to engineer it.
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