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GSA Launches Independent Automation User Group.

The GSA launches independent Automation User Group to dispel the myths and clarify the benefits of robotics… more >>

 

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Case Study

THE MONEY ADVICE SERVICE

“WITH THOUSANDS OF CUSTOMERS POTENTIALLY WITHOUT DEBT SUPPORT, MAS NEEDED A NEW SERVICE SET UP SWIFTLY…
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White Paper

Creating time in the contact centre: The BPO opportunity

Analysing the current state of BPO from the customer service standpoint in the UK, and assessing the…
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Focus On

The Future of CX is ‘Phygital’ Experiences

‘Phygital’ experiences (those that combine the physical and digital worlds) create immediacy, immersion…
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Events

FStech 2017

Thursday 23rd March 2017 London Register/Visit Website

Welcome to the World of OneOffice™

30 March 2015 New York, USA Register/Visit Website

HfS European OneOffice™ Summit

Monday 19th June 2017 Cambridge, UK Register/Visit Website

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