White Papers & Research
Ten considerations when outsourcing QA and testing services
Outsourcing is a strategic management option rather than just another way to cut costs. The decision to outsource is often made in the interests of lowering costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of labour, capital, technology and resources. Its aim is to help companies achieve their business objectives through operational excellence.
10_considerations.pdf
Polish call centres increasing six times faster than GDP
The increase of workstations in Polish call centres between 2005 and 2006 was at the level of 23.2%, and between 2006 and 2007 at 35.7%. This means that the call centre market is now increasing nearly 6.5 times faster than GDP in the country, according to research by call centre consultancy MasterPlan.
KosteckiCallCenter.pdf
Central and Eastern Europe overview
The nearshore option is being explored by ever-increasing numbers of outsourcing end users. This research looks at outsourcing to Eastern Europe, including facts about the development of this region.
Eastern_Europe_IT_Outsourcing_Review.pdf
Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control
With M&A activity rife in the industry once more, this positioning paper written by leading sourcing advisory firm EquaTerra provides clear information on:
* What change of a company's control can mean for sourcing contracts
* How clients are likely to react
* How they can use the situation to ensure that they still get what they require
EquaTerra Position Outsourcing
Outsourcing Multilingual SEO
Multilingual SEO is the process of improving the volume and quality of traffic to international websites from search engines.
Outsourcing_Multilingual_SEO.doc
Transforming the customer experience in non-store Retail
With competition for consumer’s wallets seeming to increase daily, combined with the diminishing availability of credit, the high street remains a highly challenging environment in which to do business. To make matters worse, consumer expectations regarding the convergence between store, phone and web channels are at an all time high. Here, Vertex outlines how to address a number of issues which will not only transform the customer experience, but also result in increased operational efficiencies.
Transforming_customer_service_in_Retail.doc
Implementing The Race to the Top: Government response to Lord Sainsbury review
In “The Race to the Top: A Review of Government’s Science and Innovation Policies”, Lord Sainsbury set out a challenging agenda. This document sets out the progress the Government has already made in delivering the recommendations of the Review.
SainsburyReview-v12.pdf
Innovation Nation – White paper from Department of Innovation, Universities and Skills
We want to create an Innovation Nation because Britain can only prosper in a globalised economy if we unlock the talents of all of our people. We want innovation to flourish across every area of the economy and, in particular, wherever high value added businesses can flourish and grow. We must innovate in our public services too. Innovation is as important to the delivery of healthcare and education as it is to industries such as manufacturing, retail and the creative economy.
ScienceInnovation.pdf
Infrastructure as a service - Fujitsu
Providing infrastructure as a catalogue of services attacks expensive duplication and complexity in the technology base, cuts the time to deploy new or changed business processes and drives down costs. The approach is well-proven at the applications level and is readily applicable to infrastructure.
Fujitsu_-_Infrastructure_as_a_service.pdf
Global Sourcing Trends in 2008 - Morrison and Forrester
Morrison & Foerster’s view on the state of the global outsourcing market and their lawyers’ experience with a wide range of sourcing projects in a number of geographic and sectoral markets.
Global_Sourcing_Trends_in_2008.pdf
