Latest News

Wednesday, August 25, 2010

Lloyds extends its managed factsheet service contract with Factbook.

The Lloyds Banking Group (LBG) has awarded Factbook, a specialist provider of fund reporting, marketing… more >>

Other News

• India management process market to grow 31% in 2010 - Gartner
• Teleperformance acquires beCogent
• Global outsourcing activity shows Q2 growth: Everest

Latest Analysis

Friday, June 19, 2009

Sri Lanka stepping into the outsourcing spotlight.

Sri Lanka has had its name in the press a great deal over recent years, coming to a grand crescendo in… more >>

Other News Analysis

• Respect your elders
• Global Sourcing – a finger on the pulse
• Outsourcing the media

Features

KPO: The way to go?
by Nicolette Allen
Vendors and end-users alike have been aspiring towards KPO for the last couple of years. But where has all the talk got us, asks Nicolette Allen?
more

Other Features

• The outsourcing risk rundown
• The sourcing crystal ball
• CRC – a bittersweet symphony for outsourcing?

Opinion Pieces

Why ITO is an Industry in transition post recession
by By Ferenc Szelenyi, vice president EMEA public sector services, Dell Services
Last year was not a great one for the IT outsourcing (ITO) sector, with growth slowing due to a confluence of factors that gave ITO service providers a serious body blow. Ferenc Szelenyi, vice president EMEA public sector services at Dell Services, discusses what buyers' need against the present economic backdrop.
more

Other Opinions

• Five Game-Changing Rules for Vested Outsourcing
• The value of BPO in a tough economy
• How will the General Election impact on IT outsourcing services?

Latest Blog

Thursday, September 02, 2010

Adjust your business mix III.

In the last of the three part series on adjusting the fundamental approach when establishing sourcing… more >>