Opinion Pieces
How will the General Election impact on IT outsourcing services?
by Ferenc Szelenyi, managing director EMEA, Dell Perot Systems
As the UK General Election looms large, Ferenc Szelenyi assesses the role of IT in outsourcing for the public sector agenda.
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The end of ‘quick win’ outsourcing
by Daniel Naoum, co-founder, Valueshore
Daniel Naoum, co-founder of Valueshore, says that sourcing success going forward will not be based on cost-focused relationships
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What does the future hold for IT application outsourcing?
by By Ferenc Szelenyi, managing director EMEA, Dell Perot Systems
Ferenc Szelenyi gives his views on the future of IT application outsourcing
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BSkyB v EDS: Avoiding “Joe Galloway” syndrome
by By John Buyers, Partner, Stephenson Harwood
John Buyers gives the low-down on what the BSkyB-EDS verdict means for the industry
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Can the cloud be a silver lining for outsourcing?
by Ferenc Szelényi, managing director, EMEA, Dell Perot Systems
Ferenc Szelényi, MD of Dell Perot Systems, explains why cloud computing could be a good thing for outsourcing
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The age of uSwitch
by Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider
Sandeep Aggarwal, Executive Vice President of Intelenet Global Services, India’s second largest BPO provider, tells us why companies need to focus on retaining customers as much as luring new ones.
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Government commercial resources: is a surge needed?
by David Cole of international law firm Pinsent Masons
David Cole of Pinsent Masons, says that limiting spending on commercial resource can be a false economy in public sector sourcing.
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The key to a successful multisourcing strategy
by Dr Roger Newman, UK head of manufacturing and digital convergence relationship management Mahindra Satyam
Dr Roger Newman of Mahindra Satyam, tells us why multisourcing is taking off and how to get it right.
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Private firms pay for lack of business skills
by Howard Teale, General Manager, Indicia Training
Howard Teale, General Manager of Indicia Training explains why UK businesses are being impacted by the workforce's lack of basic business skills.
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Software Development: It’s About People
by Serhiy Kharytonov, EVP Consulting Services, SoftServe
Software development projects are notably high in their failure rates. Serhiy Kharytonov looks at why this is the case and discusses how it can be avoided in future projects.
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What can UK banks gain from outsourcing to Spain?
by Graham Underwood, Managing Director, GFT UK
The UK financial services sector sees itself as a mature market, because of the high levels of competition and international knowledge collected together in the City of London. Graham Underwood looks at how financial services can gain experienced knowledge workers through outsourcing and what Spain, in particular, has to offer the sector.
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Businesses need to pass the ‘trust test’ to stay competitive
by Philip Michell, Consulting Director, Vertex
Sharing data and insights represents a win-win for both customer and company – but only when there is trust between the two parties, says Philip Michell, Consulting Director at Vertex
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The ‘Risk to Reward Factor’ for outsourcing providers
by Dr Roger Newman of Mahindra Satyam
Naturally, perhaps, customers have been previously more inclined to focus on the risk element - in terms of shifting risk on to their outsoucer; whilst service providers have been more interested in the reward and less interested in accepting risks over and above their standard model.
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Risky Business?
by Mitesh Patel, Managing Director of outsourced technology infrastructure provider, Fifosys
How many mid-market and SME organisations are unknowingly risking the business because they have failed to actively consider the risks associated with IT? If you think the answer is ‘A few but definitely not you!’ you probably need to think again explains Mitesh Patel.
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Give customer service a seat on the board
by Neil Anderson, Managing Director of Qcom
Neil Anderson, managing director of Qcom, a UK technical outsourcing company working across EMEA, argues that companies in today’s global market can only survive and be successful if they put customer service at the centre of their business.
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