Tech Mahindra supports BT in lucrative deal

BT Group has handed a £175 million outsourcing deal to Tech Mahindra, a leading provider of solutions and services to the telecommunications industry. Under the contract Tech Mahindra will take over application support for the next five years.

Application support will be delivered from Tech Mahindra’s Indian ‘Centres of Excellence’ and from a new dedicated facility being set up in the UK to monitor BT’s core business processes.

Clive Selley, Managing Director, Wholesale Service Design for BT, said: “This deal links our Application Portfolio performance to our business performance. Tech Mahindra’s experience and expertise on both, the business process as well as IT Systems makes it the perfect partner for value realisation and achievement of BT’s objective to become number one in customer service. The five year period and confirmed business will enable Tech Mahindra to take a long term view on innovation and service excellence.”

Posted by on 05/20 at 08:19 AM

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