New York City’s HR administration renews BPO contract with Affiliated Computer Services

New York City’s Human Resources Administration (HRA), the US body charged with encouraging the social welfare of New Yorkers, has renewed a three-year document management contract with Affiliated Computer Services, the largest provider of BPO services in the US government sector.

Under the agreement, valued at USD $17 million, ACS will collect HRA case documents from multiple points in New York City that are taken to a central location to be inventoried, scanned and indexed. After a rigorous quality control process, the documents are added to HRA’s internal imaging system for use by its staff.

“Since 2003, ACS has provided the HRA with outstanding service,” said Michael Lavin, HRA’s director of imaging systems and support services. “We value the commitment to quality that ACS has brought to the partnership in providing accurate and timely imaging work.”

Posted by on 07/29 at 05:39 AM

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