Newsbite: BA turns on the CHARM

British Airways has chosen BancTec, a global provider of complex business process automation solutions, to replace two obsolete and separate case handling systems with a single, integrated system based on BancTec’s eFIRST Process case management solution. Six departments have already been migrated to the new system – CHARM (Case Handling and Retrieval Management) – and four new departments are currently in process of being added. 

Posted by on 07/17 at 01:29 PM

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