Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm

Convergys Corporation, the global leader in relationship management, announced today it has signed a $4.2 million contract to provide customer intelligence solutions to a global financial services firm, a Fortune Top 50 company.

Under the terms of the eighteen-month contract, Convergys will perform a suite of marketing research services including the Convergys Point-Of-Service-Evaluation approach to surveying customers.  Convergys also will perform brand and image tracking research, competitive marketplace research, customer retention research, decision sciences, analytics and reporting, and executive dashboard and results portal development. 

Convergys helps organizations leverage each stage of the customer lifecycle.  From customer satisfaction research to complex churn modeling, Convergys maximizes each customer encounter using its expertise in customer satisfaction, loyalty, and equity.  We also provide an in-house staff of research and database professionals including doctoral-level, accredited Decision Scientists and Six Sigma Black Belts, global marketing research facilities, and complete analytical infrastructure.

Posted by on 09/13 at 03:25 PM

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