Convergys acquires Intervoice

Convergys Corporation, a global leader in relationship management, has acquired Intervoice, Inc., for US $335 million in cash at a value of $8.25 per share. 

The combined entity will provide clients with a suite of solutions, from a single source, that enhances customer and employee interactions and simplifies operations.  With Intervoice, Convergys hopes to extend its leadership position in relationship management adding additional strengths in the software-based interactive voice response, contact center, and mobile messaging technology and applications markets.  This position is supported by combining the innovative technology and large, global client base of both companies.

Dave Dougherty, President and CEO of Convergys, commented: “This acquisition is about investing to address the current and future needs of our clients.  Convergys is committed to delivering, and in fact enhancing, Intervoice’s product roadmap. Together, we will ensure that all Intervoice and Convergys clients and partners have access to industry-leading technology, professional services, and support solutions that enhance.

Posted by on 09/05 at 07:40 AM

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