Capita to double Indian HRO workforce in 2008

Capita, the UK’s leading BPO provider, has unveiled plans to double its workforce in India by the end of 2008, according to its annual corporate responsibility report.

The company, which provides a range of BPO services to public and private sector organisations, said 2,600 staff would be moved offshore by the end of the year.

Capita’s report estimates the UK and Ireland BPO market to be worth an approximately £5.1bn but Ovum figures indicate it is a hugely nascent industry with the potential to reach £94.8bn per annum.

In 2007, group turnover increased by 19% to £2.07bn, with pre-tax profit rising 19% to £238m.

Posted by on 05/20 at 08:18 AM

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