Capita captures council contract

Hart District Council has selected Capita Local Government Services in a BPO deal worth £9.6 million. The deal, lasting nine years will see Capita deliver the council’s revenues and benefits services.

Under the contract, Capita will assume responsibility for the collection and administration of revenues, council tax and housing benefits using innovative, effective technology and processes. The council hopes to save £500,000 through the deal whilst working with Capita to improve service delivery.

Viv Evans, Corporate Director of Hart District Council, said, “Local authorities across the country are continually looking to make service enhancements whilst achieving integral cost savings. As a rapidly improving district, our partnership with Capita will help us to harness the best technology, processes and people for the modernisation of our revenue and benefit service.”

23 of the Council’s employees will transfer to Capita under TUPE regulations. The combined Council and Capita team will review current processes and IT systems, working towards the development of greater choice for citizens in how they liaise with the revenue and benefits team. The Council will also consider the introduction of mobile technology for visiting Council officers.

Posted by on 05/20 at 08:17 AM

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