BFSI sector squandering cash on offshore call centres

UK financial services companies are wasting money and damaging customer relations by offshoring call centres, according to a study by Compass Management Consulting.

Rises in personnel costs of up to 15% per annum in countries such as India are reducing the price advantages of offshore call centres, according to the study. 

Posted by on 07/02 at 04:41 PM

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