News Analysis

Thursday, March 13, 2008
Recession is coming and we don’t know what to do, say UK bosses
Recession is coming and we have no idea how to deal with it, say UK business chiefs, 70 percent of whom have little or no experience of dealing with a downturn, says new research. And as for the Government...
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Harvey Nash expands Vietnam BPO market with Prudential
Harvey Nash outsourcing has announced the signing of a two-year call centre services contract with Prudential plc’s Vietnamconsumer finance business, Prudential (Finance) Vietnam.
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Don’t bet on China for global BPO needs, says AMR research note
Is China poised to be the next outsourcing service powerhouse? As it develops global business process outsourcing (BPO) beyond its domestic and surrounding markets, can it take on global markets? AMR's Phil Fersht is not so sure.... English is poor, wages are high, and then there is The Great Firewall of China...
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Cognizant opens Argentina global delivery centre
Cognizant has firmed up its association with Argentina by opening a global delivery centre in the growing and successful country.
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Thursday, March 06, 2008
Half of US IT companies outsource to offshore destinations, says survey
A new survey suggests that offshoring is supporting high-tech business in the US, despite election talk of it being the enemy of local jobs.
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Wednesday, March 05, 2008
Vietnam will overtake China and India by 2012, says Harvey Nash
Vietnam could be the outsourcing success story of the 21st century, said delegates at a forum in London this week.
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Tuesday, March 04, 2008
EURIM recommendations on public sector information sharing
Industry body EURIM has issued a far-reaching report on information sharing in the public sector. Here is a summary of its recommendations.
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Survey reveals public’s woeful experience of European call centres
An Oracle survey shows the European experience of call centres is a poor one, with the UK faring the worst. Results suggest that ineffective information systems are to blame.
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Saturday, March 01, 2008
Logica results put pressure on new CEO
New CEO Andy Green needs to lead boldly from the front as Logica's 2007 results show the UK arm performing badly and operating profits plummeting.
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Wednesday, February 27, 2008
New customer wins for Vanco’s virtual networks – and some complaints
Virtual network operator Vanco has announced some big-name customer wins – but not all the customers are happy, reports Chris Middleton.
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