News Analysis

Wednesday, June 04, 2008
Conference report: Services taking over IT industry, says Gartner
The services sector is on the brink of becoming the dominant force in IT, and it is up to the CIO to meet the challenge, said Gartner today. Chris Middleton was there to listen, but challenges their view of the CIO's role.
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Thursday, May 29, 2008
Payroll joins the queue as businesses fail to tackle inefficient systems
In a week of surveys, Chris Middleton reports that payroll efficiency (minus staff costs) is ignored as a money-saving option. This is just the latest in a long line of entrenched business problems that companies ignore, he says, opting instead for slashed contracts and strategic budgets. Why fear the outsourcing option?
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Green datacentres: a myth for many businesses
Green datacentres are a myth, finds a report, because professionals lack the skill or the will to implement green initiatives, despite their stated report for environmental policies.
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Friday, May 23, 2008
CSC results: Ovum comment
CSc has reported solid Q4 results, but Ovum believes there is work to do, especially in the wake of competitor EDS' purchase by HP.
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Security concerns frustrate enterprise mobility, says report
Employees love them, but IT managers are reluctant to take on the responsibility of managing mobile devices according to a new report by Datamonitor.
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Wednesday, May 21, 2008
Legal process outsourcing: a disaster for UK law students?
LPO is on the rise and 2008 is the tipping point, says one outsourcer. Chris Middleton investigates whether the days of homegrown junior lawyers are numbered.
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Study reveals critical barriers in shared service delivery strategy
Public sector bodies are facing a number of critical barriers in seeking to reap the benefits of shared service initiatives, according to a report published by law firm Browne Jacobson.
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Wednesday, May 14, 2008
Conference report: R&D outsourcing means India and China are rising in the East
R&D outsourcing is on the rise, and sees India and China becoming global hubs for innovation. Chris Middleton reports on one of the conference's more interesting presentations.
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Conference report: The opportunities of KPO
Knowledge process outsourcing (KPO) promises to democratise analytics and help companies to talk, said one CEO at this week's FT Outsourcing conference. Chris Middleton was there to share.
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Conference report: The future of customer service is automated, claims supplier
The future of customer service is automated self-help, Chris Middleton was told at this week's FT Outsourcing conference. But where is the evidence that customers want it?
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