The HART of outsourcing Weblog
Outsourcing and subcontracting: same difference?
Since the explosion onboard Transocean’s Deepwater Horizon drilling rig in the U.S. Gulf of Mexico on the 20th of April 2010, we have been witness to daily reports of the far-reaching catastrophic effects that the disaster is having, both environmental and economic. It seems that the immediate reaction of the three parties involved, BP, Transocean [...]
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Talent Management Key to Future Salvation
By Martyn Hart 11 June 2010 / It seems somewhat surreal that, little more than 20 years ago, Russia was a communist state within the former USSR, and nations such as India and China were competing in the third tier of industry prior to the digital revolution. How times have changed. Two decades on, Russia [...]
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Green Grass of Outsourcing
Every cloud has a silver lining. Stripping away the bureaucracy that so often blights the decision-making process will empower more companies to take a holistic view on the environmental impact they have on outsourcing. Outsourcing, in its broader sense, has become one of the buzzwords of 2010. Despite popular belief – often perpetuated by the [...]
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Surge in Public Sector Outsourcing Likely as Coalition Government Takes the Reigns
Number 10 has a new face, a new government for Anglo-prosperity, and it’s going to get things done! It’s exciting times for the UK’s workforce, or is it? In my last blog, I drew attention to the post-recession financial black hole and the widely touted prospects of the UK’s public sector potentially saving £25 billion, [...]
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Gershon drives Tory efficiency plans
So the Tories have snapped up Sir Peter Gershon – exciting times! Sir Gershon, not one to beat about the bush, has already started doing what most have been too afraid to do – actually looking at where public sector savings will be made. This could be a dangerous move for the Tories just weeks [...]
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£25bn inefficiencies in public sector procurement
According to the IOD the public sector could save up to £25bn by overhauling its procurement and outsourcing. It says procurement is currently far too siloed leading to mass wastage and duplication of work. While £25bn is obviously a top-end figure, it’s great to see someone with the IOD’s profile doing the numbers on this. [...]
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Labour’s deathbed deal on NHS IT
And so the NHS IT saga continues. According to BBC reports, and the resulting media storm, Labour plans to push through what amounts to a ‘deathbed deal’ before the general election, committing a new government to many years more tussling with the fated National Programme for IT. The Tories had not long ago announced the [...]
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Supply, demand, skills and sourcing
The Chartered Institute of Personnel and Development’s (CIPD) survey released last week opens up an important debate for the outsourcing industry and industry in general. The research, conducted by KPMG, found a ‘continued increase in foreign workers filling ‘British’ jobs overseas as well as at home’. This reopens an age-old can of worms in terms [...]
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Keeping people happy
A couple of bits of research hit the press this week that should worry those in the customer services game. Apparently over two-thirds of customers feel complaints made to call centres are not being taken seriously enough, while just one bad call centre experience would cause 68 per cent of people to go elsewhere. Ever [...]
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A week for positivity
It is all happening exactly as we had foreseen. Research figures have abounded this week and thankfully confirmed a few more of our NOA member predictions. It’s always great to be proved right, and even more its better than we predicted, great for the industry. No sooner had we released our 2010 predictions, did Lancashire [...]
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