Features
KPO: The way to go?
by Nicolette Allen
Vendors and end-users alike have been aspiring towards KPO for the last couple of years. But where has all the talk got us, asks Nicolette Allen?
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The outsourcing risk rundown
by sourcingfocus.com staff
Risk is a nebulous but vital concept in outsourcing. sourcingfocus.com investigates the key stumbling blocks to look out for.
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The sourcing crystal ball
by sourcingfocus.com
sourcingfocus.com asks what 2010 will bring the outsourcing industry?
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CRC – a bittersweet symphony for outsourcing?
by sourcingfocus.com staff
We examine why the UK Government's Carbon Reduction Committment is causing such a stir in outsourcing.
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Nailing jelly to the wall - what does innovation mean to you?
by sourcingfocus.com
We ask the the outsourcing industry what innovation means to them.
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BPO – how far can you go?
by sourcingfocus.com
There is seemingly no end to the services that offshore BPO vendors will offer. The industry is clearly evolving, sourcingfocus.com investigates.
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BPO: The global playing field
by sourcingfocus.com
So which destinations are causing the change in the BPO landscape? In true Columbus-esque fashion sourcingfocus.com sets sail to navigate the ‘New World’ of BPO.
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Latest from the legal world
by sourcingfocus.com
The law is truly an ass, to paraphrase that famous Dickensian line. Though outsourcing in its current form was not prevalent at the time Oliver Twist was written, Dickens could not have known how perpetually right his turn of phase would be.
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The importance of mature negotiation
by sourcingfocus.com
sourcingfocus.com has set out on a quest to find out the best ways users can get the maximum from their suppliers. But at the same time ensuring the people doing the work have enough incentive there to do it properly.
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The Indian (r) evolution
by sourcingfocus.com
No part of the Indian outsourcing industry is evolving half as rapidly as in the provision of contact centre and BPO services. sourcingfocus.com asks what are these changes? what's behind them? and what are the new trends?
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Public sector efficiency targets - Outsourcing’s angel or demon?
by sourcingfocus.com
sourcingfocus.com spoke with a variety of industry experts to find out just what the new efficiency savings will mean for the public sector and their outsourcing strategies.
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SaaS – time to jump-in?
by sourcingfocus.com
The SaaS undercurrent is growing at a rapid pace and looks on course to confirm its place as the true future of enterprise software delivery. sourcingfocus.com finds out whether now is the time to cast off your legacy IT and go virtual.
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Olympic Procurement
by sourcingfocus.com
sourcingfocus.com investigates the procurement procedures behind the IT strategy for the 2012 Olympic Games.
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The evolution of the contact centre
by sourcingfocus.com
As we all know, business process outsourcing (BPO) has taken off in recent years and now we are seeing this form of outsourcing overtaking ITO in growth. The BPO sector has evolved into a vibrant and competitive market and we have seen many new players from all corners of the globe enter the fray. Contact centres are synonymous with BPO and contact centre vendors provide the most customer centric service of the entire outsourcing industry.
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Innovate or die
by sourcingfocus.com
sourcingfocus.com explores the importance of innovation in outsourcing
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