Case Studies for BPO
Jacada, Capita and the BBC
In the spirit of continued process improvement and seeking out opportunities to improve the customer experience while reducing service costs, Capita set upon a project to further simplify and automate customer service processes for the BBC Licensing Division. It turned to Jacada for help.
Capita_Customer_Profile_UK_Version.pdf
Supplier:Jacada
End-User: Capita and The BBC Licensing Division
British Transport Police and LPM Outsourcing
Many of the UK’s public sector operations now face regular performance reviews and are required to examine their internal procedures and seek new ways of improving efficiencies and performance levels. An integral element of many such change initiatives is a review of their sources of funding, and this was central to the re-structure of the British Transport Police (BTP) when, in 2004, it became a separate entity and financially independent from the Strategic Rail Authority (SRA). The BTP outsourced accounts receivable to LPM outsourcing improving cash flow, collection levels and avoided penalties from the Department of Transport.
LPM_Outsourcing_-_British_Transport_Police.pdf
Supplier:LPM Outsourcing
End-User: British Transport Police
CODA Icelandair
In Iceland, tourism contributes 12 percent of foreign currency earnings and Icelandair is central to this revenue-generation. They chose CODA to supply up to the minute and exact financial information to employees, customers and suppliers.
CODA_Icelandair.pdf
Supplier:CODA Financials
End-User: Icelandair
Alsbridge and MyTravel
MyTravel’s objective was to therefore stabilize its financial processes, improve financial controls, improve service levels and reduce the cost of F&A, payroll and associated applications management. Alsbridge was asked to manage the development of the sourcing strategy and effect the agreed transaction.
MyTravel_Case_Study.pdf
Supplier:Alsbridge
End-User: MyTravel
Thomas Cook & Morgan Chambers
Morgan Chambers developed a ground breaking deal that saw the Shared Service Centre of Thomas Cook move to India and in doing so delivered major and sustainable cost savings, as well as retaining and building on the cost savings made by the company's first outsourcing deal (signed in 2001).
ThomasCook_MorganChambers_CaseStudy.pdf
Supplier:Morgan Chambers
End-User: Thomas Cook
