News for Call Centres

Thursday, May 01, 2008
UK consumer backlash against offshoring
Exclusive research released today by sourcingfocus.com shows that consumer reactions to offshoring are astonishingly negative
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Friday, March 07, 2008
Prudential outsources call centre to Vietnam
Financial services group Prudential has signed a two-year agreement with recruitment supplier Harvey Nash for the outsourcing of its call centre operations.
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Monday, February 18, 2008
Europe Welcomes Hosted Contact Centres
Frost & Sullivan release research saying that companies in Europe, Middle East and Africa are warming to the concept of hosted contact centre operations
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Tuesday, February 05, 2008
Repairs to start on Egypt telco cable
Repair work has started on one of three broken undersea cables providing data services to parts of the Middle East and Asia and a repair ship was expected to reach a second cable on Tuesday, reports Reuters.
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Friday, January 11, 2008
Gartner predicts outsourcing growth
Gartner Says Worldwide Outsourcing Market to Grow 8.1 Percent in 2008
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Friday, August 31, 2007
Accenture signs BPO deal with United Utilities
Accenture is helping United Utilities, which manages and operates electricity distribution and wastewater networks in northwest England, improve its customer service performance through a nine-year business process outsourcing agreement.
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Monday, July 02, 2007
BFSI sector squandering cash on offshore call centres
UK financial services companies are wasting money and damaging customer relations by offshoring call centres, according to a study by Compass Management Consulting.
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