News for BPO

Tuesday, March 18, 2008
New customers sign up to Logica and OGCbuying.solutions Payroll Services
Over half of public sector organisations have signed up to or renewed their existing contracts under the Payroll Services framework agreement with OGCbuying.solutions. Logica now provides payroll services to half of Central Government employees. In the last five years, the original membership of 13 organisations has grown to nearly 80 members.
more • (0)comments

Monday, March 10, 2008
Wiltshire council signs £12m outsourcing deal
Wiltshire County Council has signed a seven-year, £12m contract to improve its frontline support services.
more • (0)comments

Monday, February 18, 2008
Europe Welcomes Hosted Contact Centres
Frost & Sullivan release research saying that companies in Europe, Middle East and Africa are warming to the concept of hosted contact centre operations
more • (0)comments

Friday, February 15, 2008
Outsourcing provides 25% ROI, says Deloitte
Almost 90% of outsourcing agreements achieve more than a 25% return on investment (ROI) but there is more to be gained, according to Deloitte.
more • (0)comments

Tuesday, February 05, 2008
Citigroup shelves sale of BPO unit
US banking giant Citigroup has temporarily halted the sale of its business process outsourcing (BPO) unit in India, according to local press reports.
more • (0)comments

Monday, February 04, 2008
CGI Awarded $27Million Contract Centres for Medicare and Medicaid Services
CGI Federal, Inc., a wholly-owned U.S. operating subsidiary of CGI Group Inc., today announced that the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services (CMS) has chosen CGI to implement CMS’ Provider Enrollment Chain and Ownership System (PECOS) One-Stop-Shop release.
more • (0)comments

Friday, February 01, 2008
South West Water Taps Accenture to Enhance Its Customer Service
Accenture will provide South West Water with customer-care and billing services and manage South West Water’s back-office operations under a 10-year outsourcing agreement the two companies signed recently.
more • (0)comments

Thursday, January 31, 2008
Genpact signs Ceridian BPO deal
Genpact has announced a multi-year BPO deal with Ceridian Corporation, a leader in payroll processing, human resources management and employee benefits and assistance programmes.
more • (0)comments

Wednesday, January 30, 2008
Diligenta secures £100m Sun Life BPO deal
Diligenta, a subsidiary of Tata Consultancy Services, has won a contract to deliver Business Process Outsourcing services to support Sun Life Financial of Canada UK's operations.
more • (0)comments

Tuesday, January 29, 2008
India’s BPO industry set to reach £25bn by 2012
India's business process outsourcing companies could attain revenues of up to £25bn by 2012, but the industry will need greater investments in education and infrastructure by the government, according to a report.
more • (0)comments

« First  <  6 7 8 9 10 >  Last »