News for BPO

Friday, May 09, 2008
ELEXON awards BPO to Logica
ELEXON, the not-for-profit organisation created to balance UK electricity supply, has awarded Logica a five year BPO deal worth £40m.
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Friday, May 02, 2008
Logica wins BPO payroll contract with PricewaterhouseCoopers LLP
PricewaterhouseCoopers LLP, the world’s largest professional services firm, has outsourced its bureau payroll service to Logica.
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Thursday, May 01, 2008
UK consumer backlash against offshoring
Exclusive research released today by sourcingfocus.com shows that consumer reactions to offshoring are astonishingly negative
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Tuesday, April 29, 2008
BancTec and TDX team up to offer outsourcing service
TDX Group, the provider of analytics-based debt management solutions, and BancTec, a global provider of advanced, high-volume document and payment processing services and solutions, are working together to provide financial institutions with a fully managed IVA processing outsource service.
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Monday, April 28, 2008
Liberata fined by the FSA
The Financial Services Authority has fined Liberata, a key BPO provider to the public and financial sectors, more than £500,000 for failure to ‘control its affairs responsibly and effectively’ and lack of ‘due skill, care and diligence’ in its business activities.
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Thursday, April 17, 2008
BPO boost for UK
The financial services technology market faces declining budgets and only offshore providers will benefit, according to new research from Pierre Audoin Consultants.
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Tuesday, March 18, 2008
New customers sign up to Logica and OGCbuying.solutions Payroll Services
Over half of public sector organisations have signed up to or renewed their existing contracts under the Payroll Services framework agreement with OGCbuying.solutions. Logica now provides payroll services to half of Central Government employees. In the last five years, the original membership of 13 organisations has grown to nearly 80 members.
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Monday, March 10, 2008
Wiltshire council signs £12m outsourcing deal
Wiltshire County Council has signed a seven-year, £12m contract to improve its frontline support services.
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Monday, February 18, 2008
Europe Welcomes Hosted Contact Centres
Frost & Sullivan release research saying that companies in Europe, Middle East and Africa are warming to the concept of hosted contact centre operations
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Friday, February 15, 2008
Outsourcing provides 25% ROI, says Deloitte
Almost 90% of outsourcing agreements achieve more than a 25% return on investment (ROI) but there is more to be gained, according to Deloitte.
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