Latest News

British is best, say consumers.

New research shows that customer service is thriving in the UK with more than 46 percent of consumers… more >>

 

Blog

Where next for telcos that want to be IT service providers?

Editor-at-large
Jessica Twentyman gives her views on the latest news

Feature

The importance of mature negotiation

sourcingfocus.com has set out on a quest to find out the best ways users can get the maximum from their suppliers. But at the same time ensuring the people doing the work have enough incentive there to do it properly.
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Analysis

Sri Lanka stepping into the outsourcing spotlight

Sri Lanka has had its name in the press a great deal over recent years, coming to a grand crescendo in the past few months. The Tamil Tigers conflict has caused a vast amount of opinionated articles to be written, some neutral, but most cast a dark cloud over Sri Lanka’s politics and military activity. However, the 25 year conflict appears to have reached a final conclusion and, while the rest of the world pick through the pieces of the aftermath, Sri Lanka is setting it’s sights on building the country into an outsourcing hub.
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Opinion

Bankers, autos and tech - Oh my!

First the financial services industry was hit by the economic downturn. Now the automotive industry is being hit. What are the implications for the IT and outsourcing industries? Joshua B. Konvisser explains.
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HART of Outsourcing

Martyn Hart, Chairman of the NOA, gives his take on current issues in the outsourcing sector

HR outsourcing under the microscope

This week, the Chartered Institute of Personnel and Development has released a report entitled, ‘HR outsourcing…
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Guest Blog

Does anybody think the role of the CIO is different in a crisis?

Alex Blues, Head of IT Sourcing at PA Consulting Group, looks to Mandarin to ask the tough questions of today's CIOs
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White Paper

Multi-Sourcing

Multi-sourcing may be the trend of the moment, but organisations simply do not have the skills or resources to manage multiple supplier relationships.
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Case Study

RDT and Patni

How global sourcing company Patni helped RDT to develop the world’s first telemedicine solution with video streaming technology, enabling non-medical attendants or ship crew to take and transmit medical data required for emergency diagnosis, under direct supervision of remote medical experts.
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Latest Discussions

What are the hot new offshoring locations?

More and more companies are offshoring to Eastern Europe and South East Asia. I’m interested to know where people think companies will move to next? I’ve heard quite a lot of talk about Africa (particuarly South Africa) and even North Korea (!) but I’m interested to hear what others think …
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Multimedia

Latest Podcast

sourcingfocus.com’s latest podcast looks at Sri Lanka's prospects after the war as an ITO and BPO offshore destination. We talk to SLASSCOM's Director & General Secretary, Madu Ratnayake to find out more.
Listen here



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