Latest News
British is best, say consumers.
New research shows that customer service is thriving in the UK with more than 46 percent of consumers… more >>
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Blog
Where next for telcos that want to be IT service providers?
Editor-at-large
Jessica Twentyman gives her views on the latest news
Feature
The importance of mature negotiation
sourcingfocus.com has set out on a quest to find out the best ways users can get the maximum from their suppliers. But at the same time ensuring the people doing the work have enough incentive there to do it properly.
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Analysis
Sri Lanka stepping into the outsourcing spotlight
Sri Lanka has had its name in the press a great deal over recent years, coming to a grand crescendo in the past few months. The Tamil Tigers conflict has caused a vast amount of opinionated articles to be written, some neutral, but most cast a dark cloud over Sri Lanka’s politics and military activity. However, the 25 year conflict appears to have reached a final conclusion and, while the rest of the world pick through the pieces of the aftermath, Sri Lanka is setting it’s sights on building the country into an outsourcing hub.
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Opinion
Bankers, autos and tech - Oh my!
First the financial services industry was hit by the economic downturn. Now the automotive industry is being hit. What are the implications for the IT and outsourcing industries? Joshua B. Konvisser explains.
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HART of Outsourcing
Martyn Hart, Chairman of the NOA, gives his take on current issues in the outsourcing sector
HR outsourcing under the microscope
This week, the Chartered Institute of Personnel and Development has released a report entitled, ‘HR outsourcing…
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Guest Blog
Does anybody think the role of the CIO is different in a crisis?
Alex Blues, Head of IT Sourcing at PA Consulting Group, looks to Mandarin to ask the tough questions of today's CIOs
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White Paper
Multi-Sourcing
Multi-sourcing may be the trend of the moment, but organisations simply do not have the skills or resources to manage multiple supplier relationships.
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Case Study
RDT and Patni
How global sourcing company Patni helped RDT to develop the world’s first telemedicine solution with video streaming technology, enabling non-medical attendants or ship crew to take and transmit medical data required for emergency diagnosis, under direct supervision of remote medical experts.
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Latest Discussions
What are the hot new offshoring locations?
More and more companies are offshoring to Eastern Europe and South East Asia. I’m interested to know where people think companies will move to next? I’ve heard quite a lot of talk about Africa (particuarly South Africa) and even North Korea (!) but I’m interested to hear what others think …
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Multimedia
Latest Podcast
sourcingfocus.com’s latest podcast looks at Sri Lanka's prospects after the war as an ITO and BPO offshore destination. We talk to SLASSCOM's Director & General Secretary, Madu Ratnayake to find out more.
Listen here
